Ecommerce Director

Job description / Role

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

What you'll be doing

As an Ecommerce Director for Faces - our multi-brand beauty concept, you will be accountable for the performance of your vertical's digital channels. Leading a team of diverse commercial talent, including merchandising, operations, product, creative, and digital marketing, your responsibilities include:

- Articulating, activating, and achieving the ecommerce strategy for your vertical
- Owning the P+L and understanding its drivers for the brands in your portfolio
- Nurturing a set of high performance mono- and multi-brand trading teams
- Clearly identifying growth levers across areas such as product, CX, marketing, etc.
- Promoting effective collaboration with COE teams, e.g. performance marketing
- Evangelising a data-driven mindset, with experimentation driving trading
- Ensuring alignment with the brands' HQs while adapting to the local markets
- Identifying and developing partnership opportunities to grow our market share
- Being a positive ambassador of the broader e-commerce organisation & culture
- Promoting the Group's industry reputation in the field of digital & ecommerce

Requirements

What you'll need to succeed

- Seasoned customer-centric leader with both deep and broad digital experience
- Strong commercial acumen, capable of instilling a similar mindset in their teams
- Proven experience withing 360 ecommerce in the retail sector
- Beauty experience is highly preferred
- Ability to lead without ego, empowering and nurturing directly and indirectly
- Executive presence, able to build consensus across teams and define the vision
- A hunger to deliver truly transformational impact. This role is not for the timid!

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.