Ref: RP388-222

Job description / Role

Employment: Full Time

• E-commerce Manager is responsible for increasing customer conversions and developing the digital proposition for the UAE markets.
• The E-Commerce Manager will effectively be taking ownership of trading the website, from devising the overall commercial strategy with the internal teams to monitoring daily activities.

Key responsibilities include:

• Manage the E-commerce website & app and work closely with internal teams across Marketing, Merchandising, Operation and Customer Service to ensure that it aligns with the latest product launches and increase sales.
• Manage and Coordinate Client Relations Center (CRC) with external local provider.
• Manage online product assortment planning and campaign calendar and develop and grow best in class customer experience.
• Manage sales Targets, KPIs.
• Drive online sales growth through maximizing traffic, conversions and ROI via activations and promotions.
• Website content management.
• Use site analytics, monthly / weekly sales performance reports (including KPIs such as traffic, conversion rate, average basket, return rate) to improve performance and drive all online activity decision-making for the website and improve site optimization.
• Lead all website merchandising and Conversion Rate Optimization (CRO) to maximize online profitability.
• Manage online visual merchandising, and optimize customer journey.
• Localize, manage & enhance content & home/landing pages liaising with the Online Flagship, Marketing teams.
• Coordinate UX developments with Development Team.
• Monitor competitor activity, identifying trading opportunities where a market can maximize on sales.
• Manage External partners’ operations: orders, merchandising, reporting.


• Degree in marketing management, business, information systems, or similar.
• Completion of a pertinent sales qualification is preferred.
• Extensive experience as an e-commerce manager.
• Demonstrable track record of devising sales-enhancing strategies.
• Sound knowledge of prevailing procedures and techniques in e-commerce.
• Unmatched supervision, research, and troubleshooting skills.
• Exceptional consulting and quality assurance abilities.
• Ability to tackle the demands of ever-evolving technological implements with ease.

About the Company

Excelsior is a bespoke HR and recruitment consultancy, specialising in the Security, Facilities Management, Education and Automotive sectors. Excelsior provides a high quality, reliable and affordable solution to companies in these sectors.

Exciting opportunities and market insights will be regularly posted on this page. If you are a talented individual looking for a change, then our highly experienced Consultants are ready to match you with an exciting new career opportunity.

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