Job closed
Ref: LP452-514
Job description / Role
JOB PURPOSE
• To deliver the customer experience in line with the organization’s pre-defined standard.
• To build and grow the portfolio of assigned companies, by offering high service standards leading to selling and cross-selling opportunities through the daily analysis and interactions made with assigned companies.
ACCOUNTABILITIES
Relationship Management
• Develop and manage client relationships to meet client needs and achieve desired objectives of the bank in line with the required standards and identify new business opportunity through companies assigned and ensure the proper articulation of services/products which ADCB would offer them in order to increase the size of the portfolio and company penetration share, Manage the daily interactions with clients and provide superior client service to improve clients’ experiences and maximizes the bank’s profitability. Monitor and control customer portfolios to achieve desired quality through cross sell, upsell and retention.
Customer Service
• Demonstrate our promise and apply the ADCB service standards to deliver the bank’s required levels of service in all internal and external customer interactions.
• Assist in coordinating service provisions with others in order to ensure efficient turnaround of transactions and that clients’ enquiries and documentation needs are met in a timely manner. Ensure zero process errors & higher NPS for the new products or services.
Volume Delivery
• Deliver the financial target as agreed with the business whilst adhering to the required standards, policies and procedures
Self-Management
• Manage self in line with the bank’s people management policies, procedures, practices and procedures to ensure adherence and maximize own contribution to business performance
Policies, Processes, Systems and Procedures
• Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
Requirements
• Bachelor’s Degree
• 2 years+ in banking/financial services industry OR service industry
Knowledge and Skills
• Working knowledge & experience in service industry.
• Experience of banking operations and ability to priorities and handle multiple tasks
• Strong communication and negotiation skills.
About the Company
ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.