Employee Relations Specialist

Job description / Role

Employee Relations Specialist, UAE, GCC and non GCC

- The Role Responsibilities
• To work closely with HR business partners and HR legal to up-skill line managers in effectively dealing with ER related matters.
• To work closely with HR Business partners to deal with ER related issues and embedding Fair Accountability, directly managing specific cases as agreed with Head of ER.
• To develop and maintain key internal relationships with stakeholders.
• End to End management ER cases.

- Provide specialist ER support to develop effective employee relations strategies that are aligned to business objectives.
- Processes
• Responsible for managing end to end cases, all complex employee relations cases (e.g. redundancies, grievances, disciplinaries, etc.)
• Streamline processed for managing ER administration, in particular ensure standard documentation is used.

- End to end case management of grievance cases
• Work with the HRBP, business and Regional AME ER Head to outline approach in line with country process.
• Conduct the Grievance process.
• Complete analysis of data/facts and provide support to the decision maker of the Grievance to help them reach a fair and consistent resolution/conclusion which minimises the risk to the Bank.
• Update ERCMS at the initiation and conclusion of Grievance.
• Update relevant stakeholders with key findings including any disciplinary actions recommended.

- End to end case management of disciplinary cases
• Manage case in line with appropriate Policy/Procedures, providing appropriate support to management.
• Complete analysis of data/facts and provide support to the decision maker(s) of the Disciplinary Grievance to help them reach a fair and consistent conclusion which minimises the risk to the Bank.
• Update relevant stakeholders with key findings and any relevant information, including any recommendations.
• Regularly update ERCMS including upon conclusion of disciplinary and/or appeal (where appropriate).
• Update HRBP and/or PRB team in case of a disciplinary action so that it could be highlighted for any potential P3 impact.

- People and Talent
• In partnership with learning, proactively support, advise, update, educate and train HRBPs, people managers and others as needed across the ER product areas and enable them to deal with critical ER related issues.
• Proactively update HRBPs and line managers on recent employment law legislative changes and developments.
• Support line managers on the interpretations of local employment prictices and legal requirements.

- Risk Management
• Manage employee-related risk across the country.
• Understand current local employment and other ER related legislation (e.g. discrimination)/best practice and be able to anticipate implications for the Bank.

- Governance
• Support the Regional Head AME ER in ensuring that the ER related Policies, Procedures and Department Operation Instructions (DOIs) are up to date and in line with relevant local laws and best practice.

- Regulatory & Business conduct
• Understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group's policies and procedures; and the Group Code of Conduct. Take personal responsibility for understanding the risk and compliance requirements of the role. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
• Embed the Group's Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture.
• Collaborate with HR Legal and Compliance for advice on interpretation of local laws and regulations and ER policies, procedures, cases in-country.

Requirements

Our Ideal Candidate
- Qualified Employment lawyer or ER specialist
- Demonstrate record of experience within a matrix organization, across a range of ER activities
- Skilled employee relations professional with experience particularly in relation to working with ministry of labour
- Ability to manage conflicting and demanding internal and external stakeholders at all level
- Excellent interpersonal and communication skills (both written and verbal)
- Arabic speaker preferred

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About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.