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Job description / Role
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia, Qatar and Iraq. We have been supporting the RTA to operate the Dubai Metro since 2009 and have launched the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2017. We deliver Facility Management services to Hospitals, Universities, Airports, Military Facilities and Commercial Estates in the UAE and large-scale medical facilities in Saudi Arabia. We also deliver staff training and education to selected officers of the Qatar Armed Forces at the Officers’ training institute located at the Ahmed Bin Mohammed Military College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.
Serco Middle East is looking for a highly analytical, motivated, and key to detail Enterprise Risk and Business Continuity Specialist. This role is to engage in cross functional risk management initiatives and projects that impact multiple risk disciplines and/or business units, to drive proactive risk identification and mitigation for financial, regulatory, operational, and/or IT risks.
To engage and support the business in its business continuity initiatives to ensure minimum disruption due to unforeseen circumstances/situations.
To monitor, analyze, and report on significant risks and control issues affecting the enterprise, and assist in development of appropriate and effective action plans to mitigate risks.
To maintain an enterprise risk management approach that reduces risk, promotes operational efficiency, and fosters a high-quality customer experience through implementation of the Enterprise Risk Management Program.
Structure and reporting relationship
Communication and Working Relationships
All decisions will be made within the boundaries of the approved delegation of authority matrix, but the position holder is expected to contribute to, influence and support all senior leadership team decision making processes.
Internal:
• All members of the senior management team
• All employees and contractors/sub-contractors
External:
• Key stakeholders, including but not exclusively:
• Dubai Airports
• GCAA/DCAA
• Airlines
Key accountabilities
• Develop ERM and Business Continuity framework in line with the requirements of the international standard ISO 31000: 2018, ISO 22301:2012 and other applicable standards/ local regulations.
• Plan, design and develop processes essential to mitigate and manage risks on an ongoing basis and support business continuity
• Guide and assist Heads of Department and dans Executive Management Team (EMT) in implementing ERM and business continuity framework, policies, procedures, plans etc.
• Monitor, analyze, and report on enterprise-wide risks on a monthly basis and maintain risk registers
• Review and test ( where feasible) business continuity plans and report to the Executive Management Team
• Participate in or may lead cross-functional risk management initiatives and projects that impact multiple risk disciplines and/or business units.
• Perform root-cause analysis and facilitate remediation efforts by first line/business unit management for reported nonconformities/noncompliance issued by internal and external auditors
• Act as a change agent for the promotion of a risk management culture
• Engage in regulatory and statutory change management initiatives by providing appropriate level of research, analysis, and development of corporate and business level communications describing impact and necessary action by first line/business unit management.
• Contribute content for risk management reports to Executive Management relative to enterprise risk management activities.
Requirements
Knowledge & Experience:
• Bachelor's degree in business, finance, or other applicable discipline or equivalent experience required.
• CRCM, CAMS, FRM, PRM, CIA, CPA or other applicable professional designation.
• Certificate /Diploma from Institute of Risk Management
• Lead Auditor Qualification in ISO 31000: 2018 and ISO 22301: 2012
• Experience in operational risk management concepts, best practices, and regulatory guidance. Knowledge of multiple risk areas a plus.
• Experience on similar role / professional that has successfully implemented a program.
• Extensive knowledge and experience in Risk and Business Continuity management.
Skills:
• Advanced skills in Excel, Microsoft PowerPoint, ACL, or Tableau/Cognos reporting.
• UAE National/Arabic speaking preferred
Additional / special features of the role
• The job holder will work mostly in an office environment with normal working hours as per company policy. Infrequent travel is required to support continuous development of programmes and services through benchmarking activities.
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.