Job closed
Job description / Role
The role is essential in leading the technical capability and deliverables across all hard services.
Structure and reporting relationship
The Estates Manager reports to the Deputy General Manager
Key accountabilities
Reporting to the Deputy General Manager, key responsibilities will include:
• Management and coordination of all Estates Management Maintenance Services and deliverables across the New York University Abu Dhabi contract.
• Estates Management Services include but are not limited to, planned and reactive maintenance activities for MEP, building fabric, specialist services systems and FF&E. Projects and variation works including fit outs, refurbishments and change of use requirements. Management and use of the Concept Evolution, Computerised Maintenance Management System (CMMS), Life Cycle management, Space Planning, Moves and Changes and Minor Churn services, Document Control and CAD services including management of As Built Drawings, O&M Manuals and Technical Library.
• Ownership and management of the annual and five year Life Cycle planning, approvals, procurement and project delivery including budgetary and quality controls.
• Responsible for the Estate Management Service including QHSE policies, procedures and systems that support a safe and professional work ethic and that it remains relevant and up-to-date ensuring they are aware of the Serco Integrated Management System (IMS), UAE legislation, regulatory compliance and industry best practice.
• Management and leadership of the Estates Management engineering, technical and administrative staff and service providers across all sub departments including MEP Maintenance, Building Services, Project Management and Technical Support.
• Provide direction and support to all staff for the resolution of issues, compliance and all department associated problems by way of mentoring, coaching and recognised engagement and leadership techniques. Develop succession plans for all staff.
• Meet the Key Performance Indicators (KPI’s) deliverables as per the contract Service Level Agreements (SLA’s).
• Production of monthly and annual operational reports to both specified timeframes and adhoc requests as required. Reports will provide technical detail of the Estate Management services, KPI’s and other relevant information.
• Develop, manage and deliver any additional Estates Management services as required by New York University Abu Dhabi or Tamkeen.
• Contribute to the preparation of Budgets, financial monitoring and cost controls.
• Implement and manage continual improvement & environmental initiatives, projects and programmes across all areas of the departments including service delivery, staff engagement, cost reductions and innovation.
• Deputise for, and undertake other tasks as directed by the Deputy General Manager.
Quality, Health, Safety & Environment Job Responsibilities:
• To comply with the organisation’s QHSE policies and procedures at all times.
• Fully support the Deputy General & QHSE Managers in the delivery of the Estates Management Service for QHSE compliance, policies, procedures and systems that support a safe and professional work place and ethics.
• To work safely at all times and to report all hazards and incidents.
• To actively participate in all QHSE training, programs, audits and inspections, as necessary.
• To exercise a personal duty of care for your own health, safety and welfare and to that of all others.
• To lead by example and ensure to protect the environment by conservation of electricity, water and other natural resources, and minimising generation of waste.
Information Security Responsibilities
• To protect information assets including both electronic and paper based from all threats whether internal, external, accidental or deliberate.
Requirements
The Estates Manager should have proven experience in facilities management and the built environment, with emphasis on mechanical engineering services.
He/she should be a highly motivated, flexible individual with energy and drive. Have good planning abilities, an analytical approach to problem solving and a good knowledge of built environment technology. Additionally he/she must be conversant with the requirements of all current relevant legislation.
The Estates Manager must be a good communicator at all levels with the ability to demonstrate strong technical knowledge, advice, and guidance to support the client and key stakeholders. He/she must have had extensive experience of managing multi-disciplinary technical teams in addition to integrating staff from different departments.
Knowledge
• Holder of a degree or diploma in a relevant engineering discipline (Mechanical)
• Ten years in maintenance and operation of MEP services
• Good knowledge and understanding of District Cooling Systems
• Demonstrate good leadership, management and interpersonal capability
Skills
• Strong technical skills in all aspects of MEP service delivery
• Computer literate – MS Office, Excel, Projects etc.
• Proven analytical capability and problem-solving skills
• Negotiation skills
• Excellent communicator and motivator at multi levels
Experience
• Ten years plus in maintaining and delivering MEP services
• Five years plus of managing within an FM environment
• Experience of managing multiple teams
• University or Higher Educational Facility experience is desirable
Additional / special features of the role
• Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy.
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities.
• Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment.
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak-up process.
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.