Posted
Ref: HP698-14224
Job description / Role
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
Ensure and prepare estimates that maximise Customer Retention and profitability
What you will do:
- Execute assigned jobs according to established work standards, specifications and required time.
- Observe professional decorum and hospitality with the customer and with the co-employee
- Maintain the discipline of the service establishment through strict adherence of company rules, regulations and procedures
- Collect all necessary and reliable information from the customer to support evaluation and assessment on damaged vehicle
- Evaluate and assess customer's damaged vehicle and prepare estimation report provided with list of repair, labour cost and other necessary expenses
- Exercise care with customer property while it is under the organization's control or being used by the organization
- Verify reliability of product or parts information in the Audatex System
- Coordinate with insurance company to finalize estimates based from the result of survey on the damaged vehicle
- Keep up with new technology, work procedures, time standards and relevant technical know-how to maintain or improve work productivity and quality.
- Perform other tasks assigned by immediate superior or manager, if necessary
- Contributes to team effort by accomplishing related results as needed
- Perform all duties and responsibilities mentioned in the related business SOPs
- Comply with the ALAC Quality Management System and participate with organization's improvement activities
- Carry out work with care ensuring not to endanger the life either of themselves or others by theirs acts or omissions whilst complying with health and safety requirements of the company and preventing any harm to the environment.
Requirements
Required skills to be successful:
- Estimation experience in the Bodyshop
- Planning, organising and executing
- Team work
- Good systems knowledge preferably with SAP
About the Team:
This role will be reporting to the Bodyshop Manager wherein you will be dealing directly with different Stakeholders across the Workshop.
What equips you for the role:
- Diploma/Degree in Engineering (Mechanical/Automobile)
- 2-3 years of exprience in a similar role from a reputed automobile workshop
- Good communication skills (written and verbal)
- Knowledgeable in Bodyshop and service
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.