Executive Assistant 'Team Manager'

Job description / Role

Executive Assistant ‘Team Manager’

Reporting to the Head of Administration and Finance, the EA ‘Manager’ is responsible for the overall management of the group, currently consisting of approximately 35 Team Leaders & Executive Assistants. The group provides support to Partners based in MEO.

The main purpose of the role is to provide a high level of support to the office through recruiting, developing and retaining excellent Executive Assistants.

The Key elements of the role include:

Day to day management:
- Responsible for pairing Team Leaders with Executive Assistants with Partners.
- Working with partners to effectively resolve support issues.
- Monitoring service levels, capacity, workload and coordinating changes where necessary.
- Building relationships, coaching, tracking performance, troubleshooting and dealing with ad hoc queries within the Executive Assistants group and with Partners.
- Working with EA clusters to resolve issues and/or facilitate cluster discussions.
- Budgetary and Financial Management. Preparing detailed budget for the department, monitoring monthly reporting, monitoring WIPs and expenses ensuring recharges are made where necessary.
- Responsibility for setting compensation.
- Overall responsibility for EA mid and year-end evaluations performance ratings.
- Overseeing administration of the department including timesheet management, overtime, vacation, sickness and flexible working hours.
- Working with HR and Legal to manage disciplinary and performance processes.

Managing the Team Leaders (TLs):
- Coaching the TLs to be able to perform mid and year-end evaluations of their group.
- Carrying out TL mid and year-end evaluations

Recruiting and Induction:
- Managing the short and long-term recruiting needs of the office including the EA Float group.
- Coordination of advertising roles and overseeing the relationship with recruitment agencies.
- Overseeing the EA interview team and conducting second and final round interviews with candidates.
- Making hiring decisions and overseeing the induction process for all new recruits.

Training
- Overseeing, identifying and developing individual and group needs for appropriate training and development via regular workshops, development days and cluster specific coaching.
- Co-ordinating induction and training for MEO offices on request and sharing programmers and materials.

Requirements

- Ability to develop and motivate others.
- Excellent interpersonal and conflict resolutions skills.
- Strategic thinking, proven problem solving skills, good judgement and discretion.
- Excellent communication skills, particularly when giving difficult messages.
- Willingness and ability to make independent decisions, take risks, and develop innovative solutions.
- Comfort with ambiguity.

The candidate must also have:

- At least 3 years supervisory experience (or equivalent), preferably in a professional environment, with at least 5 years executive secretarial experience.
- Solid knowledge of ‘Microsoft’ applications.

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.