Job closed
Ref: LP612-43
Job description / Role
DMCC is looking for a customer-orientated UAE National to interact with potential clients, promote and stimulate interest in DMCC, answer all setup related inquiries, explain the entire setup process, and provide advice on the best solution for clients’ requirements (company structure, license type, business activity, office solutions).
Responsibilities include:
• Initiate contact with potential leads referred by the Lead Response Team and answer all inquiries within the same day. Get to know the client’s potential and future plans and really understand their business.
• Provide informed advice on all company set up procedures, required documentation, rules and regulations, registration and licensing timelines.
• Capture all the required info which can help in profiling and qualifying the new leads and will be a valuable input to our strategy.
• Sell DMCC and convert leads into accounts. Ensure that clients initiate their application.
• Take sole ownership of each newly assigned client leads by assisting them on the company set up process until the license is issued.
• Review and verify all the submitted information and documents for company registration & licensing prior to proceeding with internal approvals; and communicate with clients any returned applications or additional information required.
• Take a proactive approach in ensuring that clients are fully aware of all future requirements and regularly follow up with clients on all stages of the applications including the payment to ensure a successful completion of the application and avoid any delays.
• Assist client to choose the right property for their business based on finding out the client’s exact needs and wants.
Requirements
What do we require from you?
• Degree in business, management or related field
• 3-5 years’ experience in Client Relationship Management with strong communication and sales skills
• Previous client facing experience and strong people skills
• Previous sales experience in professional environment
• Excellent communication skills in Arabic and English is essential
About the Company
Dubai has historically been an international hub for the physical trade of not only gold, but also many other commodities and so the establishment of the Dubai Gold & Commodities Exchange (DGCX) was the next logical step for the region and the local economy. DGCX commenced trading in November 2005 as the regions first commodity derivatives exchange and has become today, the leading derivatives exchange in the Middle East.
DGCX is a subsidiary of Dubai Multi Commodities Centre (DMCC), a strategic initiative of the Government of Dubai, with a mandate to enhance commodity trade flows through the Emirate by providing the appropriate physical, market, financial infrastructure and services required. The Management team of DGCX comprises senior personnel from the commodities, securities and financial services industries bringing a wealth of experience and expertise to ensure the success of DGCX.