F&B Cashier

Job description / Role

RIVA - a truly unique Ristorante, Bar and Beach located on the iconic Palm Jumeirah with stunning views of the Arabian Gulf, Burj Al Arab and the Downtown Skyline. A relaxed, vibrant, fun and family-friendly environment perfectly suited for any occasion.

Voted as What's On Favourite European Restaurant 2019, BBC Good Food Best Beach Club 2018 and What's On Awards Best Day Out 2016. RIVA offers an unforgettable dining experience, temperature controlled pools and 300 meters of pristine beach in Dubai.

At Accor, our operations thrive with the commitment of Colleagues who model our values.

KEY ROLES & RESPONSIBILITIES

As a Food and Beverage Cashier, you are responsible to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served. Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest.

- Always greets and welcomes guests promptly in a warm and friendly manner.
- Always thanks and gives fond farewell to guests conveying anticipation for their next visit.
- Assists guest with table reservation.
- Assists guest while seating.
- Ensures guests are served within specified time.
- Has a good knowledge of menu and presentation standards.
- Speaks with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
- Is able to answer any questions regarding menu and assist with menu selections.
- Is able to anticipate any unexpected guest need and reacts promptly and tactfully.
- Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
- Serves food courses and beverages to guests.
- Sets tables according to type of event and service standards.
- Records transaction / orders in Point of Sales systems at the time of order.
- Communicates with the kitchen regarding any menu questions, the length of wait and product availability.
- Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Checks with guests to ensure satisfaction with each food course and beverages.
- Is responsible for clearing, collecting and returning food and beverage items to proper area.
- Maintains cleanliness of work areas, china, glass, etc. throughout the shift.
- Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
- Presents accurate final bill to guest and process payment.
- Performs shift closing on the Point of sales terminal and tally cash and credit card settlements.
- Ensures that the restaurant is always kept clean and organized, at both the front as well as the back of house areas.
- Other duties as assigned

Requirements

QUALIFICATIONS:

- Previous experience in a similar role required
- Excellent administrative, interpersonal, written and verbal skills
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable with exceptional attention to detail
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Able to handle the heat as this is a role based mostly outside

Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.