Job closed
Ref: RP714-18267
Job description / Role
- Greet and welcome guests in a friendly and professional manner.
- Escort guests to their tables and provide menus.
- Provide information on daily specials, menu items, and promotions.
- Assist with seating arrangements to accommodate guest preferences and restaurant capacity.
- Take reservations over the phone or in person and confirm bookings.
- Monitor dining room for seating availability and maintain a wait list as needed.
- Coordinate with the kitchen and serving staff to ensure timely and efficient service.
- Assist in setting up dining areas, including arranging tables and chairs.
- Maintain cleanliness and organisation in the dining area, including clearing tables and resetting them for the next guests.
- Handle guest inquiries, requests, and complaints in a professional and courteous manner.
- Work closely with the Restaurant Manager and other Heartist to ensure guest satisfaction and a smooth dining experience.
Requirements
- High school diploma or equivalent.
- Previous experience in a similar role preferred.
- Excellent communication and customer service skills.
- Ability to work well under pressure in a fast-paced environment.
- Strong organisational and multitasking abilities.
- Knowledge of food and beverage items and menus.
- Professional appearance and demeanor.
- Ability to work flexible hours, including evenings, weekends, and holidays.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.