Female Receptionist / Front Desk

Job description / Role

Female receptionist/ front desk with dental or physiotherapy experience

• Greeting patients when they arrive at the clinic.
• Scheduling appointments for patients.
• Maintaining patient accounts and records.
• Preparing and sending patient bills.
• Submitting patient claims to insurance companies.
• Assisting patients in filling out required intake and medical forms.
• Confirming appointments with patients via phone or email.
• Managing and organizing specialist referrals.
• Informing patients of payment options if applicable.
• Keeping track of office supplies and place orders for more supplies when necessary.
• Performing basic accounting tasks such as taking patient payments and preparing billing statements.
• Updating patient insurance information.
• Ensuring all clinic equipment is functioning properly.
• Sorting and organizing incoming and outgoing mail.
• Maintaining the reception area and ensuring it is professional in appearance.
• Greet and meet visitors with courtesy, directing them to the relevant person / department.
• Provide general administrative support to staff members.
• Maintain fluent communication by conveying important messages arriving through phone calls to the respective staff member.
• Update calendars and schedule meetings.
• Provide basic and accurate information in-person and via phone/email
• Carry general clerical tasks like scanning, photocopying, faxing, and taking notes as per requirement.

Requirements

• An optimistic individual able to interact with the desired person through written and spoken communication modes.
• Remarkable ability to handle MS Office tools for completing the required and assigned organizational tasks and duties.
• Ability to manage in-house activities by applying suitable time management and scheduling strategies.
• Prior exposure as a receptionist in a professional corporate setting or company.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Good understanding of formal requirements, portraying eloquent communication skills and appearance.
• Enthusiasm and commitment.
• Ability to work flexibly.
• Excellent communication skills, both written and verbal (including a positive and friendly phone manner).
• Excellent listening skills and a calm, empathetic approach to patients.
• Good time management and organizational skills.
• Ability to work under pressure and manage workload effectively.
• Ability to relate well with different kind of people.
• Knowledge of dental or physiotherapy terminology and insurance is a plus.

About the Company

Welcome to Delta Plus, your one-stop destination for all your dental needs. Our state-of-the-art clinic is run by highly skilled and experienced dental professionals dedicated to providing you with the best possible care.

We offer various preventive and treatment services using the latest equipment and techniques. From regular check-ups to complex procedures, we are here to help you maintain optimal oral health.

At Delta Plus, every patient deserves personalized care and attention. That's why we take the time to listen to your concerns and develop customized treatment plans that meet your unique needs. Please contact us today to schedule an appointment and experience the Delta Plus difference.