Field Support Data Analyst

Job description / Role

The Field Support Data Analyst is a key field support function responsible for generating timely and accurate reports at multiple levels / functions for 10 different countries & 17 Dealers in the Middle East for effective decision making.

This function generates, modifies and maintains new and existing reports by using advanced Excel / Access functionalities to optimize and automate reports for greater efficiencies. The Field Support Data Analyst needs to have in-depth understanding of Sales and Customer Service KPIs to be able to perform the required tasks. The Field Support Data Analyst analyzes business information to identify process improvements and to ensure data accuracy. Such reports drive large financial payouts on incentive / bonus programs and hence, accuracy and attention to details are critical.

In addition, the Field Support Data Analyst provides recommendations to improve reporting as well as internal procedures.

The responsibilities for this position are broken down into:
• Generate and distribute business reports which combine data from multiple data sources, GM systems and third-party suppliers and transform the data into standardized reports and distribute them to stakeholders.
• Track and report out performance / financial payouts of Incentive & Bonus Programs
• Download data from SAP systems or other GM online systems
• Administer online system for Field Team Visit, organize trainings to Users, Report out technical issues to third party supplier, Provide monthly reports and report on non-compliance reason(s) to Management
• Attend meetings as required
• Assist in the training of new field personnel
• Undertake ad-hoc assignments as required
• Analyze and evaluate purpose and content of business reports to develop new, or improve existing format.

Requirements

• Master’s or Bachelor's degree in Business, Statistics, Computer Science, Management Information Systems related discipline or equivalent experience
• 3-5 years of experience in similar field
• Be proficient and advanced in MS Excel and MS Access (with macros, visual basic coding, formula writing, logical functions, charting, pivot tables, slicers, dashboards) as well as use of Office software (Word, Outlook, PowerPoint)

Skills:
• Ability to work with limited supervision
• Computer applications for data collection
• Excellent command of English
• Database Management
• High degree of intellectual curiosity
• Strong analytical abilities, extreme accuracy, detail oriented
• Ability to work under pressure and meet strict deadlines
• Business Intelligence
• Ability to successfully manage multiple reporting requests
• Sense of initiatives and pro-active attitude
• Demonstrate a high degree of interest for technological progress
• Strong skills in problem solving and logic
• Excellent interpersonal skills

Competencies:
• Dealing with Ambiguity
• Action and Detail Oriented
• Integrity and Trust
• Innovation and creativity
• Functional / Technical Skills
• Priority Setting
• Drive For Results

About the Company

General Motors Company (NYSE:GM, TSX: GMM), one of the worlds largest automakers, traces its roots back to 1908. GM and its strategic partners produce cars and trucks in 31 countries, and sell and service these vehicles through the following brands: Buick, Cadillac, Chevrolet, GMC, Holden, Isuzu, Jiefang, Opel, Vauxhall and Wuling. GMs largest national market is China, followed by the United States, Brazil, the United Kingdom, Germany, Canada and Russia. GMs OnStar subsidiary is the industry leader in vehicle safety, security and information services.

With its global headquarters in Detroit, GM employs 209,000 people in every major region of the world and does business in more than 120 countries. GM is headquartered in four major locations: GM Europe; North America (GMNA); South America; and GM International Operations (GMIO) is located in Shanghai, China. GMIO covers Asia Pacific and Middle East.

GM Middle East started in 1920s and the brands that are sold in the region are Cadillac, Chevrolet and GMC supported by a unique set of customer-focused services. GM parts and accessories are sold under the GM Parts and ACDelco brands. The regional office in Dubai covers the companys operations in Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, UAE and Yemen in 20 dealerships.

GM has 2 facilities here in Middle East one is in Dubai World Trade Centre and the other, Middle East Distribution Corporation, which is located in Jebel Ali.