Job description / Role

Employment: Full Time

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Job Purpose:

• Lead a team of technical support specialists.
• Provide support, direction and mentorship in tech support and service delivery.
• Promote accessible, safe, and efficient systems to facilitate FIT for all areas
• Research and implement best practices
• Ensuring delivery of systems required for FIT
• Understand the cost and benefits of the potential technologies for FIT
• Facilities directly with management, other developers on the team, development operations teams, and vendors to ensure that the Bank is well-positioned to design, develop, and implement technology to support FIT
• Apply modern development standards and principals, security standards, usability design standards as appropriate
• Provide direction, training, and support for platform/product operations
• Encourage and support R&D (research and development) to meet the needs of our AI strategy
• Keep up-to-date with the latest trends and advancements in conversational AI and natural language processing.


Requirements Education and Experience:

• Minimum of a bachelor's degree
• Experience in program leadership, governance, and change enablement
• Knowledge of basic algorithms, object-oriented and functional design principles, and best-practice patterns
• Excellent written and verbal communication skills.
• Demonstrated ability to lead others.
• Analytical and review skills with the ability to draw the correct conclusions from reviews
• Time management and organization skills with the ability to prioritize and multi-task
• Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business/function
• Ability to work professionally with various levels of staff and management, strong teamwork
• Sound judgment, keen sense of urgency and initiative, and high level of professional and personal integrity
• Good team player, with strong interpersonal skills
• A skilled communicator with the ability to communicate complex issues in a simple, yet impactful manner
• Curious and innovative, balanced with a dose of action-oriented pragmatism
• Logical thinker, with strong business planning and strategic thinking skills

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.

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