Floor Manager

Cloud Spaces

UAE

Posted
Ref: SP350-08

Job description / Role

Employment: Full Time

JOB DESCRIPTION

Store Based Floor Supervisor

The purpose of this role is to assist the operations manager by putting together, driving, and maintaining a stimulating environment/sales team designed to exceed set targets and improve profitability on a weekly, monthly, and yearly basis.

As first point of contact the role will demand someone with excellent front of house skills that will enhance, surprise, and delight the overall experience of the client and brand partner’s journey.

An experienced retail manager, you can lead teams in an energetic, high sales/volume business. You should be keen to join your team on the shop floor and you should be passionate about customer service. You will insist on high standards all-round and combine this with unrivaled expertise. A role model for your team, you’ll show customers and brand partners what a great and innovative store looks like.

Some weekend working is essential, but as an experienced professional, you’ll understand and be flexible.

Key relationships - Operations Manager, sales team, support teams and customers

Key Performance Indications (KPI’s)

• Exceed sales targets
• Provide ongoing training and coaching for your team to ensure an effective structure for resolution of customer grievances and queries with minimum cost to the business
• Understand the positive effect on profit of controlling costs through payroll and staff retention.
• Ensure all Health and Safety requirements are adhered to and upheld, and a safe environment is upheld for customers, staff, and suppliers
• Fulfil and maintain CRM targets
• Achieving occupancy targets
• Achieving brand onboarding of brands in a set time as set by the business
• Source brand partners and trends in line with the guidelines and targets set out by the business
• Demonstrable visual design skills with a strong retail merchandising portfolio
• Solid experience in field visual merchandising, including window displays, signs, interior displays, and space utilisation
• Proficiency in Photoshop, Illustrator, or other visual design tools
• Knowledge of current visual merchandising trends and best practices
• Proficiency in MS Office
• Creative and innovative thinker
• Ability to analyse sales merchandising reports and survey results
• BS degree in visual merchandising, fashion merchandising, exhibition design, visual communications or similar

Key Tasks
• To motivate the sales team to achieve budgeted sales targets.
• Motivation of staff to achieve set non sales based KPI targets.
• Flex up to the level of senior management in the absence of Operations Manager
• Produce analysis and precise feedback by way of reporting on a regular basis.
• To organise and train the sales team to achieve set service standards.
• Key in participating and developing ground-breaking retail practices.
• Monitor performance of sales team and identify areas for training/development.
• To maintain first class merchandise standards
• Control lease diary and ensure the rental spaces are maximised with brand partners in line with the guidelines and expectations set out by the company aspirations.
• Achieve or exceed set goals in CRM working in tandem with Press/Marketing departments in order to maximise every possible potential
• Person responsible for rotating the sales team rota’s including shift patterns, days off, breaks and holiday planning.
• Dealing with customer queries and complaints and or any feedback
• Ensures compliance with health and safety legislation
• Act as front of house ambassador for the brand during internal and external events

Requirements

Requirements
• Have an awareness of key competitor activity and accompany the operations manager on competitor visits as appropriate
• Ability to liaise with brand partners on a regular basis, to gain understanding of stock movement, customer feedback, brand activity and sales analysis
• Effective communication skills at all levels
• Ensure the satisfaction of all customers by ensuring that prompt, courteous and efficient service is given by your team, always
• Experience with comparable luxury brands
• Strong people manager with experience in development and training
• Passionate and knowledgeable about fashion and lifestyle trends
• A clear display of brand loyalty and a clear progression path in previous roles
• You will have full knowledge of KPIs and be able to display strong commercial awareness
• Ability to read, understand and work spreadsheets and database information
• Ability to multitask and work under pressure
• Proficient in MS Office, Word, Excel and PowerPoint
• BS degree in Business, Marketing or similar

Key Skills
• Energy and enthusiasm
• Natural interest in fashion and lifestyle
• Excellent IT skills
• Numerical flair
• Verbal communication expertise
• Team building skills
• Organised nature
• Resourcefulness
• Confidence in the product and environment
• Commercial awareness.
• Driven by newness
• Technically driven

Team
• Be part a positive and enjoyable work environment
• Be part of a team that exceeds expectations
• Participate in meetings to motivate yourself and others
• Work with colleagues in the marketing team, floor supervisors, maintenance/cleaning, and stock movement to support events and guest speakers
• Be part of a polite, respectful, and professional work environment

Personal
• Grooming/dress code is professional and suitable style for the environment we work.
• Smile! Have fun.

About the Company

CLOUD Spaces is Aldar’s pioneering brand of Flexible Workspace Solutions, providing fully serviced solutions & Business support to all types of businesses, Entrepreneurs, SMEs as well as, well established Businesses that are looking for an inspirational, collaborative flexible work environment. Furthermore Cloud enhances its surroundings , i.e. making the assets more valuable through connecting businesses and combining the use of workspace with additional unused space within the asset for other purposes like storage, pop-up shops ,..etc.

As the provider of this unique offering, CLOUD Spaces aims to attract trend-conscious, innovative individuals & businesses with a focus on but not limited to retail, fashion & product design including immerging brands & Businesses locally or internationally

We will launch out of Yas Mall in July 2020, which will be one the first shopping Malls in the region to harbor such a concept within its premises, with future expansion plans in place!

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