Front Desk Agent

Job description / Role

Company Description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

Front Desk Agent
Passionate about Guest Relations? As a Front Desk Agent, you will provide exceptional first impression with a natural passion to our guests while ensuring an unforgettable guest journey.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

- Welcome customers and guests in a warm and friendly manner.
- Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
- Register and process check in for all arrivals.
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
- Demonstrate a commitment to personal guest service excellence

Requirements

Qualifications

Your experience and skills include:

- Service focused personality is essential
- Previous experience in a similar role is an asset in a 5 star hotel setting
- Strong interpersonal and communication skills with a passion for service
- Prior experience working with Opera or a related system
- Communicate thoughts, actions and opportunities clearly with strong networking skills

Additional Information

Your team and working environment:

- Dynamic working environment
- Defined career development path
- Friendly and supportive team.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.