Front of House Officer

Job description / Role

An exciting opportunity to be a part of our facilities management business to manage a panel of services for a new flagship high rise building in Dubai built with high standards.

The front of house role is a customer-oriented position which requires a friendly, pro-active and can-do attitude where the needs of the customer are treated as paramount.

You will be responsible for providing a first-class service to all staff and visitors.

Main responsibilities will include:

• Monitor all areas and dip check that previous issues have been dealt with or closed off satisfactorily.
• Perform routine inventory duties including monitoring and maintaining current inventory levels.
• Reception cover including greeting of all guests and VIP visitors to reception.
• Handle corporate events by assisting with set up of venue and provide assistance to meet requirements.
• Ensure that the look and feel of the reception area is maintained to a high standard.
• Ensuring that calls are answered in a professional and timely manner and that all enquiries are dealt with in accordance with service standards and response times.
• Carry out reasonable duties as may be required by the line manager.

Requirements

The ideal candidate will have the following experience:

• Experience in a five-star hotel in the UAE.
• Front Office experience (reception).
• Good people management skills
• Able to deliver and manage associates’ satisfaction and engagement.
• Excellent communication skills both written and oral.
• Capable of establishing a good relationship with clients, customers and service providers.
• Native or fluent in Arabic, Russian or Mandarin.

Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.

About the Company

Macro, formerly known as Mace Operate, is now an independent facilities management company employing more than 750 people around the globe, with an annual turnover of £130m. The business will continue to provide market-leading facilities management services to some of the world’s largest brands.

Today’s workplace has the power to help realise business objectives and support a healthy workforce. For this reason, it’s never been more important to see facilities management as more than operations.

Done well, facilities management allows businesses to focus on their core function. Done exceptionally well, it positively impacts business strategies and ambitions.

For over 21 years, Macro has been designing experiences for our clients that exceed expectations. Across commercial offices, government buildings, and cultural landmarks, we demonstrate the true, often uncovered, value of the workplace.