Front Office Administrator

Job description / Role

Responsible for operating the main company switchboard, receiving visitors, managing inbound and outbound mail and courier packages.

The first point of contact for all visitors. Handle day-to-day reception duties to present a professional image of the Organization to external customers and business partners, as well as provide administrative support to the HR & Administration department within company guidelines with the objective to ensure smooth and effective operations of the office.

- Operate a switchboard and receive visitors so that all callers/visitors are dealt with promptly, courteously, and accurately.
- Receive and correctly route incoming and outgoing telephone calls at a switchboard. Take and distribute accurate messages
- Meet and greet visitors at all levels of seniority and serve refreshments to visitors before and during meetings;
- Organizing and distributing mail, receiving and sending courier packages.
- Provide general day to day secretarial support which includes typing, faxing, filing, scanning, answering internal and external phone calls, taking minutes in meetings and arrange for outgoing mailing requirements as needed by the staff;
- Coordinate with external delivery companies for sending documents and submitting required documentation to Finance for reimbursement or payment;
- Assist in maintaining the phone system including number assignment, coordinate with vendors and IT support, update and train all staff about any changes;
- Ensure the office is conforming to organizational procedures and safety standards;
- Record and report hazards, accidents, injuries and health issues within the workplace;
- Set an example for employees in matters from office conduct to wardrobe. Be professional in all manners of communication and appearance;
- Offer consistently professional, friendly and engaging service and deal efficiently and promptly with any queries.
- Performs other related duties as assigned by the Manager.

Requirements

- Excellent communication and telephone skills (fluent, spoken and written English)
- Good computer skills – efficiency in MS Office (Outlook, Word, Excel, PowerPoint)
- Administration skills

Key Characteristics:
- Friendly personality – approachable, outgoing, assertive
- Good organizational skills: ability to priorities, follow up and multi-task
- Flexible and resourceful at problem-solving
- Ability to work independently or as part of a team

About the Company

Porcellan Co. LLC is a United Arab Emirates based company, spread over an area of 765,000 square meters in Abu Dhabi area. Founded in 2006, it plays a key role within the strong local and regional presence of Jamal Al-Ghurair Group (JAG) by decisively re-defining the concept of porcelain tiles.

Its effective sales network reaches key distributors in over 25 countries in the Middle East, Africa, Asia and Europe. Porcellan serves large-scale distribution channels, specialized dealers, retailers and end-users. The integrated efforts of its workforce along with the latest technologies utilized provided the company with the capability to produce more than 50,000 square meters of tiles per day.

All the products manufactured by Porcellan match the quality and aesthetic criteria of architects, interior designers and homeowners. There is no doubt that the company will set a new benchmark for porcelain in the United Arab Emirates and worldwide.