Front Office Lobby Manager & Guest Relations

AccorHotels

Dubai, UAE

Ref: RP714-3273

Job description / Role

Employment: Full Time

From check-in to "See you again": our Front Office team at the 25hours Hotel Dubai One Central reception ensures guests are happy from their first moment there till their last. We're looking forward to welcoming you to the Front Office team as Front Office Lobby Manager & Guest Relations.

COME AS YOU ARE AND SHOW HOW YOU CARE!

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- You'll take care of resource planning, manage the team, and support your colleagues' development.
- You'll make sure the accounts are correct and admin processes run smoothly.
- You'll support your colleagues with a winning smile whenever, once again, all the guests turn up to check in at the same time. On top of this, you'll also keep your head above water when there are sudden changes of plan.
- You'll ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties.
- You'll manage any incident that occurs during resident stays or guest visits due to service or product shortfalls.
- You'll acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
- You'll act according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
- You'll executes the annual upsell strategy and achieves all goals as set by management.
- You'll cooperate with all departments and divisions in promoting inter-hotel sales and in-house facilities.

Requirements

Your experience and skills include:

- You've completed a course of training in the hotel business, gained some management experience and can speak English fluently
- You can inspire your fellow staff just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve
- You're a doer - and even if you do it wrong sometimes, you openly admit it
- You're not just bringing your abilities, but also your character

Your team and working environment:

- Diverse, young and vibrant team

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore

Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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