Front Office Supervisor

Job description / Role

Key tasks
- Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.
- Know the local environment of the hotel: city, culture, activities, shopping malls, and general information.
- Listen to the guest at all times, strive to answer all requests from the guests as quickly as possible.
- Establish good working relationships with the guests and visitors.
- Optimise the occupancy rate and average room rate.
- Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR.
- Ensures the brand and/or Group's loyalty programme is promoted to guests.
- Motivates and drives the team to attain the department's targets.
- Conducts and attend departmental meetings and training programs.
- Replace efficiently the Assistant Front Office Manager during his day off or on holidays.

Requirements

Skills
- Level of Education Bachelor / Licence Areas of study Hospitality Management

Professional experiences
- 3 to 5 years

Languages essential
- English
- Arabic
- Essential and optional requirements
- Guest oriented and service minded
- Sales acumen
- Good listening and communication skills
- Self confidence
- Excellent presentation
- Ability to work under pressure
- Responsiveness
- A natural team leader
- Access
- Excel
- Power Point
- Micros
- Opéra

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.