Global Head of Employee Communication

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

We are currently seeking an experienced communications professional to join our Communications team in the capacity of Global Head of Employee Communication.

Overview of the role
The Global Head of Employee Communications is responsible for leading the strategic planning, development, and execution of all internal communications within Al-Futtaim Group. This role requires a dynamic leader who can navigate the complexities of a global business environment to ensure consistent, engaging, and effective communication across various channels. The ideal candidate will be a champion of fostering a transparent and inclusive corporate culture, embracing digital transformation, and aligning with our core values and business objectives.

What you will do
- Certainly, incorporating persona-based communications into the responsibilities, the updated list would look like this:
- Develop and execute a comprehensive internal communications strategy that supports the Group's strategic objectives and fosters a culture of openness and engagement, incorporating persona-based communications to tailor messages for different employee segments, enhancing relevance and impact.
- Oversee the creation and distribution of all internal communications materials, including newsletters, emails, intranet updates, and presentations, ensuring that content is relevant, timely, and aligned with our brand voice. Use persona-based communication strategies to address the diverse needs and preferences of our workforce effectively.
- Collaborate with senior leadership and HR to communicate corporate policies, changes, and initiatives effectively, ensuring clarity and alignment across the organization. This includes partnering closely with HR to develop and promote the Employer Value Proposition, reinforcing our commitment to employee development, engagement, and satisfaction, through personalized messaging that resonates with various employee personas.
- Lead crisis communication efforts, providing clear and concise communication during critical times to maintain trust and transparency with employees. Apply persona-based communication techniques to address the specific concerns and questions of different employee groups, ensuring all voices are heard and acknowledged.
- Measure the impact of internal communication strategies through feedback and engagement metrics, and adjust plans as necessary to improve effectiveness, with a focus on how well persona-based communications are meeting the needs of the diverse employee population.
- Mentor and manage the internal communications community, fostering a culture of excellence, innovation, and continuous improvement, with an emphasis on developing skills in persona-based communication to better connect with and engage our diverse workforce.
- Stay ahead of industry trends and best practices in internal communications and adopt innovative tools and approaches to enhance internal communication efforts, including advanced persona-based communication strategies to ensure our messaging is as effective and impactful as possible.

Requirements

Required skills to be successful
- Proven track record of developing and implementing successful internal communications strategies that have significantly improved employee engagement and corporate culture.
- Exceptional writing, editing, and verbal communication skills, with the ability to convey complex information in a clear, concise, and engaging manner.
- Strong leadership and interpersonal skills, with the ability to influence senior management and work effectively across all levels of the organization.
- Excellent organizational and project management skills, with the ability to manage multiple priorities in a fast-paced environment.

What equips you for the role
- Bachelor's or Master's degree in Communications, Human Resources, Journalism, Business Administration, or related field.
- Minimum of 10 years of experience in internal communications, with at least 5 years in a leadership role, preferably within a multinational and diverse organization.

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Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.