Government Relation Administrator

Job description / Role

Synopsis

We have a great opportunity to join a great team at the new terminal in Abu Dhabi! The government relation administrator will work with the visa team, dealing with walk-in and online requests, entering various data formats accurately into Etihad Airways systems and Authorities systems. we are looking for someone who is fluent in Arabic, with customer-facing work experience and interested in the 24/7 fast-paced, environment ( shiftwork ).

Accountabilities

- Create data entry accurately and efficiently into authorities' system.
- Liaises with all the authorities and build a good working relationship with them to ensure a smooth and speedy process of all documents of EAG staff, guests, etc...
- Administer the essential duties related to the processing of Residential and Commercial visa or other government related documents on behalf of EAG
- Handle emails & phone calls for applications queries.
- Sensible consideration and confidentiality of personal and medical information of applicants,

Requirements

Education & Experience

- Minimum of high school certificate is required.
- Preferably a minimum of 2 years' experience in a similar position or/and customer service.
- Fluency in Arabic language.
- Pro-active with great attention to detail.

*Note this is a 24/7 operation and requires shiftwork.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world's leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.