Groups & Events Coordinator

Job description / Role

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

- Ensures that all the team responses to enquiries for potential bookings, made via telephone, internet
- Supervises the work of the reservations team
- Helps meet the department's quantitative and qualitative targets
- Implements brand and Group projects and identity features (all the keys to the city, service certification, ALL, etc.)
- Make sure to provide an excellent introduction to the Hotel and its services with regards to the information given about the hotel and surrounding area
- Ensures that administrative procedures never take priority over guest relations
- Takes into account and anticipates guests' needs
- Deals swiftly, efficiently and sensitively to guest complaints that cannot be settled directly by team members and follows through
- Conveys the brand and hotel image through his/her irreproachable attitude

Requirements

Qualifications

- Guest oriented and service minded
- Sales acumen
- Good listening and communication skills
- Self confidence
- Excellent presentation
- Ability to work under pressure
- Responsiveness
- A natural team leader

Additional Information

Your team and working environment:
Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.