Job closed
Ref: RP714-10035
Job description / Role
- Ensure and provide a professional upscale guest service experience.
- Create a positive first impression for guests.
- Assists in leading and supervising the Front Office Team. Motivate and develop team members.
- Provide training, direction, and leadership to the Front Office Team.
- Create, lead, and maintain the VIP and amenity program to increase guest loyalty and retention.
- Evaluate and respond to all guest feedback.
- Takes personal responsibility for correcting service problems and creating memorable guest experiences.
- Respond to needs of guests and anticipate their unstated ones.
Requirements
- Maintain regular and seamless communication with guests by being approachable, detailed oriented, results driven and gracious.
- Coordinate and manage communication between all departments impacting the guest's experience.
- Performs check-ins and checkouts; confirm that all SOPs are being followed properly.
- Perform additional Front Desk tasks as needed.
- Enforce Sofitel Brand Standards.
- Recruit and train qualified candidates for all Front Desk and Bell/Door Associates.
- Closely work with the Sales & Revenue Team to comprehend rate strategy based on seasonality.
- Maintain property responses to all channels for their review responses.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.