Guest Experience Manager

Job description / Role

Company Description

A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.

Job Description

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

- Consistently offer professional, friendly and engaging service.
- Lead and manage all aspects of the Guest Relations department and ensure all. service standards are followed.
- Handle guest concerns and react quickly, logging and notifying proper areas.
- Conduct regularly scheduled departmental meeting.
- Manage the departmental budget.
- Balance operational, administrative and Colleague needs.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Follow department policies, procedures and service standards.
- Follow all safety policies.
- Other duties as assigned.

Requirements

- Previous leadership experience in a similar role required
- Previous PMS experience required
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline an asset
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.