Guest Experience Supervisor

Job description / Role

On behalf of our client a multinational private aviation company that is based at DAFZA we are looking to recruit a Guest Experience Supervisor. Reporting to the FBO Manager you will be responsible for planning, coordinating, controlling and developing day-to-day resourcing to guarantee consistent high quality customer service delivery, managing a team of Guest Service Executives, maintain perfect communication with all departments to ensure that all requested services are provided for both arriving and departing aircraft, render personal service to VVIP passengers/guests in the FBO, ensure that staff follows correct procedures, both in the office and on the ramp and monitor staff overtime and staff duty times to ensure the adequate balance

Requirements

The successful candidate must be well presented, have excellent communication skills in English (Additional languages such as Russian, Arabic and French would be advantageous) be a resident of the UAE and have exceptional customer service experience working within a 5 star hotel

Please note the company operate a shift pattern which is as follows:

6 days working, 3 days off - Morning shift is 7am to 3.30pm and afternoon shift is 3pm to 11.30pm

About the Company

BAC Middle East - the longest established professional recruitment consultancy in the UAE. Established in 1979, we have been at the forefront of the region's recruitment industry for 40 years and were the first firm of our type in the world to achieve ISO9001 certification: a reflection of our constant emphasis on quality and customer satisfaction.

With our well-developed infrastructure and staff strength, we are able to assist you with recruitment needs ranging from junior professionals through to middle and senior management, whatever your industry sector.

BAC's proven regional experience and resources can help ensure that you recruit the best available candidates and enjoy the many advantages of a managed recruitment process.