Guest Relations Agent (Female, Russian Speaker)

Job description / Role

The Guest Relations Agent is primarily responsible for ensuring we provide the highest level of guest service to all our guests. The Guest Relations Agent will greet arriving guests, settle their accounts, and offer assistance throughout the duration of their stay.

Hotel Overview:

Located on the east coast of the United Arab Emirates with sweeping views of the Gulf known for its natural beauty set against the backdrop of the historic Hajar Mountains. The hotel consists of 180 rooms and residences, along with a marina and beach club.

Summary of Responsibilities:

Reporting to the Guest Relations Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional, engaging, thoughtful, caring and sincere service . Provides a warm welcome and assists guests' according to Fairmont Hotels & Resorts Brand Standard. Remains observant and responds to each Guest who approaches the Reception Desk. Is an ambassador of Fairmont Hotels & Resorts by providing an excellent first impression. Maintains a perpetual presence on the Reception Desk throughout the hours of the shift. Greets all Guests courteously, using the Guest's name whenever possible. Follows Hotel's telephone etiquette standards. Enrolls new Fairmont President's club members and updates certificate maintenance when applicable. Drives Rate & RevPAR through up-selling room brand. Adheres to and promotes the company's Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures. And other tasks assigned by the superior.

Requirements

Qualifications:

Previous customer related experience preferred. Computer literate in Microsoft Window applications an asset. Must be able to type 25 words per minute . Must possess a professional presentation. Strong interpersonal and problem solving abilities. Highly responsible & reliable. Ability to work well under pressure in a fast paced environment. Ability to work cohesively with fellow colleagues as part of a team. Ability to focus attention on guest needs, remaining calm and courteous at all times.

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift

Visa Requirements:

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

Apply Today:

Whether you're launching your career or seeking meaningful employment.

About Fairmont Hotels & Resorts:

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

About the Company

We are thrilled to embark on an exciting new chapter as Fairmont Hotels & Resorts, and our unrivaled collection of iconic hotels including Fairmont San Francisco, Fairmont The Norfolk, Nairobi, Fairmont Banff Springs, London's The Savoy and the Fairmont Peace Hotel in Shanghai, join AccorHotels Group, one of the world's largest global hotel companies. Together, as a global community of hospitality leaders, we remain committed to cultivating a culture in which our colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of our guests, but opportunities for you to grow your career within our incredible brands around the world!

With our distinctive hotels around the world - and more in development - our global hospitality brand is renowned for its warm, engaging service and unique, culturally rich experiences. Located in some of the world's most unforgettable destinations, Fairmont's unrivalled collection reflects a sense of heritage, sophistication, and social importance. We are also committed to responsible tourism and are an industry leader in sustainable hotel management with our award-winning Green Partnership Program.

We have a 100 year tradition of delivering excellent service in some of the most iconic properties in the world. Our focus on service begins with selecting talented individuals who embody our Brand Promise: Turning moments into memories for our guests