Guest Relations Officer

Raine & Horne


Ref: OP856-08

Job description / Role

Employment: Full Time

*Valid UAE driving license and personal car are a MUST.

Raine & Horne Dubai is a progressive and successful vacation rental agency handling all facets of short term rentals. Due to continued expansion we are currently seeking a Guest Relations Officer for our Dubai operations. with a sincere passion to succeed and for customer service in general. HOSPITALITY background and valid UAE driving license is essential.

Duties & Responsibilities
- Handling reservation enquiries and bookings
- Guest Check In / Out
- Able to work under pressure and rotating weekend roster
- Excellent guest relation skills and solution focused
- Good communication and interpersonal skills
- Ability to work in a team
- Resolve guests complaints
- General administrative duties
- Excellent verbal and written communication skills and an ability to communicate well at all levels.
- Valid UAE driving license and personal car required

The successful applicant will need take a professional approach to customer service and thrive on going above and beyond to ensure guests have a memorable stay. You come from a guest relations background, ideally within the hotel sector, and your attention to detail and ability to multi-task will see you thrive in this role.

- Modern office and systems
- Friendly working environment
- Career development & progression opportunities

AED 4,500 to 5,000 per month inclusive of fixed allowances.
Additional benefits: Employment Visa, Medical Insurance, Annual Leaves


- 1+ years of work experience as a Guest Relations Officer, Hotel Manager or a similar role.
- Should be a customer-oriented individual with a good knowledge of hospitality industry standards.
- Excellent written and oral communication skills.
- Outstanding organizational and interpersonal skills.
- Exceptional time-management skills.

About the Company

Raine & Horne Commercial was launched in 1984 to solely concentrate on the fields of commercial, industrial, retail and specialist properties. The Raine & Horne Commercial network now boasts an Australia-wide coverage, evidence of our growth in this highly competitive marketplace. Our worldwide presence provides an invaluable source of local demographic and market information.

The concept of the family company (four generations) is never overlooked and is the difference which has strongly branded Raine & Horne Commercial in the marketplace. The Raine & Horne Commercial story is inextricably linked to the growth and progress of Australias real estate industry. Our ability to expand in a variety of economic conditions over ensuing decades has kept us at the industrys forefront.

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