Guest Relations Officer - Hotel

Job description / Role

We are looking for experienced Guest Relations for four star hotel based in Dubai.

Description:

• Meeting & greeting clients/customers in a warm, friendly manner.
• Booking meetings.
• Receiving and distributing mail.
• Screening, answering and forwarding telephone calls.
• Ensuring the reception area is kept neat and tidy.

Requirements

• Minimum 2 years of experience in the same field.
• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Record information in the logbook daily
• Ensure compliance with health and quality standards

About the Company

Armada group is an entity of Multi-Billion portfolio of facilities in Healthcare, Wellness & Spa, Real Estate Development, Contracting & Facilities Management, and Hospitality. It is a self described high quality community of Medical Services, Well being, Leisure, Project Development & Maintenance, and a luxurious dynamic environment of Hotel Facilities & Entertainment.

Our Aim is simple: It is to complete our existing facilities with a unique signature bringing warmth and well being.

Our projects, built by our professional team in cooperation with structured management, are blended with innovative will and a result oriented mind set to set Armada Group as a pioneer and leader in the region. It is with full pride that we present our group of companies in the United Arab of Emirates with our corporate offices ARMADA PROPERTY SERVICES JLT located in our owned ARMADA TOWERS, Jumeirah lakes towers, Dubai.