Guest Reservations & Engagement Manager

Black Pearl

Dubai, UAE

Ref: RP174-1198

Job description / Role

Employment: Full Time

The newest luxury lifestyle dining restaurant that serves authentic Uzbekistan and International cuisines with a lounge and bar is currently looking for Guest Reservations & Engagement Manager to be based in Dubai, UAE. In this role, your responsibility would include but not limited to:

• Provide upscale guest service experiences for clients.
• Ensure clients are properly greeted upon their arrival.
• Actively listen to and resolve complaints.
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services.
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
• Promote all amenities, conveniences and programs offered.
• Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures.
• Appraise team’s performance and produce regular reports.
• Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience.
• Examine daily duties, assign tasks and check on progress.
• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings.
• Establish friendly relationships with regular client.


To be considered in this role, you need to meet the following criteria:

• Experience in a fine dining or Michelin starred restaurant that serves beverages.
• With 4 years of experience as Guest Reservations & Engagement Manager.
• Proven work experience as a Guest Relations Manager, Hotel Manager or similar role.
• Customer service drive with outstanding communication and active listening skills.
• Excellent problem-solving and multitasking skills.
• Leadership skills along with the ability to motivate a team into high performance.
• Ability to work flexible hours.
• Strong sense of responsibility and a professional presentation.
• Proficiency in English; Someone who can speak Russian is a plus.

Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies.

About the Company

Black Pearl is a human resources and recruitment agency that provides a holistic business and talent solution in a progressive, dynamic, and efficient way.

We pride ourselves as a unique black pearl and strive to delight our clients with a personalized partnership that helps them propel towards success.

Whether you need to find top talent, your next great job opportunity, or a consulting solution for managing your business, engaging employees, evolving your work culture, planning your people strategy, or resourcing challenges, we can help.

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