Guest Service Agent

Job description / Role

Key tasks

We are looking for an experienced customer service professional who is highly motivated, well organized and has the ability to enhance a team of dedicated service providers. The ideal candidate will have outstanding customer relations skills and the ability to be proactive and innovative ensuring our guest experience in the Novotel surpasses expectation.

- Welcome the guest as per the hotel standards, register, maintain the records and check out guest performing the cashiering tasks in a friendly and professional manner.
- Manage the phone in a caring and professional manner according to the hotels standards, able to take and deliver an accurate message.
- Answer to any reservations inquiries using phone, e-mail and fax
- Ensure that all systems are updated accurately and all the front office records and filing are completed in all areas as per the hotels standards.
- Handle guest complaints tactfully and pass on all the complaints to the Front Office Manager for follow up.

Requirements

Essential and optional requirements

Desired candidate should be a Hotel Management graduate with a minimum of 1 year experience as Guest Service Agent/Receptionist. Must be computer literate with effective communication skills and an excellent command of written and spoken English.

The ideal candidate will be a hands-on professional with a passion for service quality and excellence. Outgoing, creative and eager to share the desire to deliver Novotel service standards and AccorHotels values with guests and associates.


Skills
- Level of Education Secondary professional education Areas of study Hospitality Management Professional experiences 1 to 2 years

Languages essential
- English
- Arabic

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.