Guest Service Agent

Job description / Role

Company Description

Nestled along the picturesque Arabian Gulf beaches, Movenpick Hotel Jumeirah Village Triangle is a modern and contemporary 5-star hotel that promises an unparalleled experience of luxury and convenience in the heart of Dubai. With a perfect blend of breathtaking views, exciting dining options, and exceptional recreational facilities, Movenpick Hotel stands out as a premium destination for travelers seeking an unforgettable stay in this vibrant city.

Why work for Accor?

We are much more than a world leader. We are more than 280,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,700 addresses and on our digital platforms.

Job Description

Job Details

The Role

We are looking for a Guest Service Agent who is dedicated to providing a memorable experience and create that human connection with our guests, at every stage of their stay.

In this role you will;

- Provide exceptional service during check-in, check-out and throughout the guest stay;
- Assist the Duty Manager in effectively running the day-to-day operations of the Front Office Department;
- Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities;
- Ensure procedures are followed in relation to guest confidentiality and safety;
- Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotel's financial data and the ease in shift changes;
- Take initiative to add a personalized experience
- Consistently offering friendly, professional, and proactive guest service
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
- Promote our loyalty program Accor Live Limitless and Accor Plus, and drive revenues by upselling guest experiences
- Following departmental policies, procedures, and service standards

Requirements

Qualifications

Your experience and skills include:

- Service focused personality is essential and previous experience working in a guest-facing position is required
- Bachelor's Degree preferred. High School Diploma or equivalent required
- Prior experience working with Rhapsody Realta or a related system
- Written, verbal, and comprehensive fluency in English; additional languages are an asset
- Accurate and efficient cash handling skills
- Ability to focus attention on guest needs, remaining calm and courteous even in challenging situations
- Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail
- Ability to prioritize competing tasks, and strong organizational skills
- Ability to work independently as well as cohesively and part of a team
- Ability to present and communicate professionally and articulately
- Highly responsible and reliable
- Ability to work rotating and flexible schedule including morning shift, middle shift, afternoon shift and night shift.
- Maintain positive and productive working relationships with other employees and departments.

Additional Information

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.