Guest Service Agent

Job description / Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

What you will be doing:

- Take initiative to add a personalized experience
- Consistently offering friendly, professional, and proactive guest service
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
- Promote our loyalty program Accor Live Limitless and Accor Plus, and drive revenues by upselling guest experiences
- Following departmental policies, procedures, and service standards
- Maintaining a safe working environment and following all safety policies and procedures

Requirements

Qualifications

Your experience and skills include:

- Service focused personality is essential and previous experience working in a guest-facing position is required
- Bachelor's Degree preferred. High School Diploma or equivalent required
- Prior experience working with Rhapsody Realta or a related system
- Written, verbal, and comprehensive fluency in English; additional languages are an asset
- Accurate and efficient cash handling skills
- Ability to focus attention on guest needs, remaining calm and courteous even in challenging situations
- Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail
- Ability to prioritize competing tasks, and strong organizational skills
- Ability to work independently as well as cohesively and part of a team
- Ability to present and communicate professionally and articulately
- Highly responsible and reliable
- Ability to work rotating and flexible schedule including morning shift, middle shift, afternoon shift and night shift.
- Maintain positive and productive working relationships with other employees and departments.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.