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Guest Services Agent - Travel - Russian Speaking

Happy Travel & Tourism

Dubai, UAE

Ref: SP509-01

Job description / Role

Employment: Full Time

Working for a luxury global travel wholesaler, this vacancy for a Guest Services Agent manages requests primarily from travel agents in Russia for UAE ground services. The booking service includes meet and greet services, airport transfers, restaurant reservations, tourist attractions, excursions and private luxury tours.

Key Accountabilities:
• The key accountability is focused on converting enquiries into bookings.
• Assume ownership of the assigned reservations and support adequate coverage.
• Provide assistance in maintaining databases and reference materials.
• Provide market intelligence on new openings/developments in key destinations.


Experience and Skills
• Minimum 3 Years high end guest services experience within Hospitality or the Travel Trade.
• Microsoft Office Word, Excel, and PowerPoint proficiency.
• Fluent in both spoken and written Russian.
• Strong Oral and Written English business Language Skills.
• Strong Organisational and Analytical Skills.
• Natural Team Player who is self-motivated and target driven.
• Ability to work flexible hours.

About the Company

B2B Luxury Global Wholesaler, Happy Travel & Tourism, offers a user-friendly state of the art online system, offering seamless connectivity and access to exclusive rates at the world’s leading global hotel brands. Bespoke DMC services are available in the U.A.E, Maldives, and other destinations, which includes a dedicated Guest Services team offering exceptional services and high-end tailor-made programmes.

Headquartered in Dubai in the United Arab Emirates, Happy Travel & Tourism has sales offices in Europe, United Kingdom, Russia, Mexico, Brazil, Egypt, and India. Future expansion plans include opening sales offices in China and North America.

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