Head Butler

Job description / Role

Company Description

We are far more than a worldwide leader. We are more than 240000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion

SOFITEL DUBAI THE OBELISK

Sofitel Dubai the Obelisk is Sofitel's largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French "Joie de Vivre". Guests have the option to unwind at the Sofitel Spa with L'Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings

Sofitel Dubai the Obelisk will infuse the brand's essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!

Job Description

The Position

To oversee and direct the day to day operation of Butler department and to assist in the forward planning of the department. Promotes the work culture and the company's core values

KEY ROLES & RESPONSIBILITIES

- Has full awareness, manages and supervises all tasks of his/her staff.
- Directs the work assignment of supervisory and non-supervisory personnel
- Monitors butlers to ensure residents receive prompt and courteous service
- Informs other operating departments of matters concerning to Butlers operations, which concern notably the Front Office, to ensure VIP status and other such information, Housekeeping, to ensure all residents receive consistent service from all staff, in addition to communicating with Engineering, Laundry, Sales, Food & Beverage, Reservations etc
- Schedules and performs routine inspections by self or in coordination with the supervisors, of all butler areas including occupied and non-occupied rooms
- Inspects resident rooms and pantries on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly
- Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
- Ensures that consumption of resident supplies is under control
- Assists in monitoring and controlling relevant procedures including lost and found, key control, security and emergency procedures, health and safety for employees and residents
- Performs related duties and special projects assigned
- Is fully aware of Sofitel Standards
- Performs related duties and special projects assigned
- Ensure that Butlers deliver the Sofitel touch by exceeding the resident's expectations and providing pro active personalized service
- Ensure that up selling is optimized and hotel products and facilities are utilized to the utmost by all residents
- Ensures that butlers receive appreciation for their efforts in the form of regular feedback and recognition
- Ensures that the team adheres to the core values and the brand dimension of Sofitel Dubai the Obelisk
- Ensure that repeat residents are met and greeted on a daily basis and profiles are updated
- Ensures that long staying residents/ special attention residents/ occasion celebrating residents are given greater importance and are taken care of exclusively
- Ensures all communication is carried clearly between the team and the Director of rooms
- Ensures that the Director of rooms is fully aware of the tasks and assignments of every individual within the department
- Conducts regular trainings and role plays to ensure all trainings are understood by the team

Requirements

Qualifications

PERSONAL ATTRIBUTES

- Good organizational skills
- Good level of engagement with residents
- Ability to manage a multi-cultural workforce
- Excellent leadership & communication skills
- Display high levels of integrity, dedication and support for continuous improvement
- Flexible management style to meet the challenges of a changing work environment
- Good knowledge of the entire Butler Service Operations
- Must be a self-starter, coach & mentor who can motivate the Team to perform their best
- Knowledge of Opera Property Management System preferred
- Ability to ensure security and confidentiality of guest and hotel information
- Ability to work with constant interruptions with a high degree of professionalism
- Ability to prioritize and organize work assignments; delegate work

QUALIFICATIONS

- Degree from School for Tourism & Hotel Management

EXPERIENCE

- Minimum 3 - 5 years' relevant experience with at least 2 year at a supervisory level

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.