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Job description / Role
KEY ROLES AND RESPONSIBILITIES:
The Head Barista will:
• Welcome and interact with customers, finding their preferences and using detailed knowledge to gently recommend coffee and other beverages they will enjoy
• Prepare a wide variety of coffees, teas and other drinks of the highest standard, following prescribed recipes and presentation techniques to ensure consistent quality
• Coordinate the preparation of all orders from the coffee counter, enabling waiting staff to serve freshly made food and beverages promptly
• Be prepared at quieter times to cover all aspects of the front counter role, including serving counter food, operating the till, waiting, and clearing tables
• Help to develop a high performing barista/counter team, ensuring staff understand their responsibilities and providing them with supervision, training and support
• Maximize revenue by increasing sales, spend and conversion while minimizing costs in ways that do not have negative impacts on quality or service
• Maintain supplies of counter and bar beverages in line with forecast demand
• Keep equipment working by following operating instructions, carrying out preventive maintenance, and troubleshooting breakdowns
• Maintain a safe, hygienic and presentable work environment, following approved operating procedures, food safety guidelines and health and safety regulations
• Enhance our reputation by constantly seeking opportunities to add value and improve quality by redesigning and changing processes
Requirements
We are looking for someone who:
• Has at least one year of barista experience and two in customer service
• Is passionate about delivering the very best product quality and customer experience
• Can showcase individual skills while contributing to the effort of the whole team
• Can multitask and work calmly and effectively under pressure
• Is a good natural communicator who can train, develop and support junior barista staff
• Is dependable and committed to updating and maintaining professional knowledge
About the Company
Ordering food in the UAE made easy.
Not your typical food delivery & table-booking app.