Head of eCommerce - New Ventures

Job description / Role

Retail and Distribution Group based in the MENA Region, in 12 countries, with 12, 000 employees. We operate in the avenues of fashion, beauty and media. We have over 100 entities under our umbrella Group called 'Chalhoub Group'.

Head of Ecommerce

Are you an Ecommerce expert with proven experience in developing and managing a successful multiband platform

We are currently recruiting for an innovative Head of Ecommerce to work on the development of exciting new ventures within the Group.

Job Summary:
You will be responsible for the Brand's eCommerce store over all digital channels (web, mobile, tablet) and over all countries involved. You will manage the P&L and the performance of the e-Commerce for the Beauty Brand's.

You will manage, directly coordinate and/or supervise the different people involved or concerned by the eCommerce to achieve the set goals. Your role is to control, validate, analyze and implement the eCommerce processes. You will also consolidate & optimize multi and/or omni channels operations in order to maximize the sales and profitability of the Brand's Product Portfolio

Job Description:

Planning:
* Build the eCommerce Beauty Brand Strategy plan with the Beauty Brand's departments concerned (Sales, Marketing, CRM, Communication, etc...).
* Supervise its operational application and overall alignment on site messaging and communication with customers for a consistent Brand image(yearly calendar and marketing activities implementation including traffic management).
* Participate in strategic meetings with suppliers, regional and countries teams...to negotiate commercial conditions (margin, animations, exclusivity...)
* Build the eCommerce budgets with the Beauty Brand's General Manager and the financial team. Ensure respect of eCommerce budgets by the Beauty Brand's General Manager.

Supply & Stock
* Participate in setting up the purchase plan and the sales planning in collaboration with the Buyer, the Marketing and the Merchandise Analyst.

Operations:

Supply and Stock
* Control and follow up the supply processes with the Merchandise Analyst (Quantity, Quality, and Deadline).
* Supervise and ensure the efficiency of logistics processes in coordination with the Logistics manager.
* Supervise directly the Merchandise Analyst and the eCommerce Operations Executive.
* Set KPIs for the eCommerce team and control their achievements.
* Ensure a seamless information flow within and between the teams and a global awareness of the eCommerce business.
* Collaborate with the Traffic manager, the Community & Engagement manager and the Content manager.
* Ensure the technical operability & optimization of the websites on each device with IT.

Innovation:
* Ensure constant update of new technologies and strategies to ensure the Beauty Brand remains at the forefront of online players.
* Keep challenging the current organization and processes with benchmarks and explore new opportunities to implement.

Reporting:
* Build eCommerce overview reports and KPIs for the Beauty Brand's General Manager and the strategic recommendations associated.
* Record, monitor and analyze market trends, competitor activities and provide suggested action plans.

Requirements

* 15+ years of relevant business experience including e-commerce/IT related experience.
* Highly organized as well as timing & detail oriented.
* Analytical, results driven & understanding of operations constraints (warehousing, sales, pricing) & merchandising calendars.
* Strong communicator and Proven ability to work across functional areas and work as a teamwith other stakeholders online & offline or third party.
* Management ability with team play though ability to work independently within framework.
* Flexibility with multi-tasks, multi-brand mindset & ability to prioritize.
* High level of energy, enthusiasm and motivation;
* Regional Understanding
* Understanding of Digital web analytics tools & marketing channels, Google analytics (SEO - content and copy), UX.
* Knowledge of systems integration, coding, html & website back-end only a plus.

We can offer you:
* The opportunity to work on ecommerce projects from scoping to delivery phase and be instrumental in their success!
* The chance to live and work in a dynamic regional retail hub
* Staff discounts at all participating Chalhoub partner brands

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.