Head of HR

Job description / Role

• Maintains the work structure by updating job requirements and job descriptions for all positions.
• Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
• Prepares employees for assignments by establishing and conducting orientation and training programs.
• Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
• Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
• Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.
• Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
• Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
• Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Completes human resource operational requirements by scheduling and assigning employees; following up on work results.
• Maintains human resource staff by recruiting, selecting, orienting, and training employees.
• Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.

Salary:
AED 10,000 to 12,000 per month inclusive of fixed allowances.
Additional benefits: Visa, Annual Leave Ticket, Medical Insurance

Requirements

• People's Person
• Worked in a BPO
• Worked in UAE
• Minimum 5 Years experience
• Graduate in HR
• Very Good English

Should be experienced in the following: Hiring, Human Resources Management, Benefits Administration, Performance Management, Communication Processes, Compensation and Wage Structure, Supports Diversity, Classifying Employees, Employment Law, UAE Labor Laws

About the Company

Data Direct specializes in providing end to end solutions across businesses. Our Loyalty, Direct and Integrated Marketing and Digital One‐to‐one Marketing programs engage consumers at multiple stages to meet the client’s requirements for acquisition and retention. They work across all relevant touch points through media and other channels of communication that are designed to allow recognition of the constantly changing dynamics of the marketplace. Each program is carefully designed and customized to meet client’s short, medium and long term objectives.

Data Direct is a full service agency providing Loyalty programs, strategic solutions, analytics, loyalty engine integration, SMS & Email gateway integration and contact center. The Contact Center facility is centrally located in Dubai with 100 workstations having robust technology platform including auto dialer, voice recording and customized reporting / application development. It provides Inbound and Outbound facility 24/7 with multi language dedicated resources.