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Job description / Role
Do you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people's lives?
There is only one way to build an awesome institution: to attract exceptionally talented people who are aligned with the mission of the organisation and make them partners in success. At Careem, our mission is to simplify & improve the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build an organisation that inspires and become a world-class institution from the region.
Founded in 2012 by former entrepreneurs and McKinsey alums, Careem is the MENA regions leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.
We are looking for a high caliber 'Head of People Engagement' to drive our People agenda in Basecamp (Dubai), business partnering with all colleagues and leading the team to deliver a best in class HR service. Acting as a local subject matter expert, this role requires a credible and influential self starter. You will be the first point of contact for all people issues and play a pivotal role in supporting our UAE colleagues with People initiatives. This is a great opportunity to make a tremendous impact on the region and the trajectory of the company.
Key Responsibilities
- Providing first line support to colleagues advising on both group and local policies and processes
- Maintaining 100% data integrity for all live employee data
- Set up systems and processes to offer best in class HR service delivery
- Accountable for self study, keeping abreast of international best practice at all times and striving for consistency to group policy, wherever local labour law doesn't supercede them
- Assisting with employee relations issues such as disciplinary and grievance meetings, investigating matters and coordinating with other People Operations colleagues to ensure situations are managed according to established policies and escalated where necessary
- Identify any issues within current working practices and/or factors that may impact the business and identify solutions to ensure continual improvement
- Producing and presenting key metrics back to the Leadership team on information such as employee engagement surveys, attrition rates and comp and benefits information, training needs analysis and proposals for improvement
- Lead on staff focus groups which create inclusion in business decision making
- Support the company brand, vision and values to ensure staff feel part of the company
- Lead on and develop an employee communication strategy
Requirements
The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.
- Hands-on, process orientated, analytical and a logical thinker with excellent attention to detail in a high volume environment
- Extremely compliance focused with experience in a diverse organisation
- Ability to effectively trouble shoot problems and work collaboratively within a team environment
- An adept communicator with an international standard of business English and ability to liaise with people on all levels
- Ability to build effective relationships and work collaboratively within a team environment
Benefit Summary
We offer an attractive total compensation package, with emphasis on equity compensation, excellent health benefits and monthly Careem credits. You will have a unique opportunity to join a fast-growing company on the ground floor and shape its direction.
About the Company
We are a brand that aims to simplify people's lives by revolutionizing the transportation industry. A brand that strives to inspire everyone it interacts with, and supports every single person who dares to believe. #BeCareem
Careem is the MENA region's leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.