Head of Revenue B2C - Company Formation

Job description / Role

The Head of Revenue B2C is responsible for managing the B2C sales team, generating and developing sales, developing lead channels, scoping new areas of business, developing sales strategy in partnership with the GM, and delivery of individual and team sales targets.

Key Accountabilities
• Maintaining individual GP and meeting / exceeding monthly targets.
• Tracking Team GP and ensuring Sales Advisors are meeting monthly / quarterly GP targets.
• Set targets for B2C New Sales, Concierge & Renewal division on performance and growth.
• Work cross functionally to achieve profitable growth and implement sales strategy.
• Ongoing performance management of team to ensure delivery of targets and ongoing development of staff.
• Ensuring you are point of contact / escalations for issues / client complaints.
• Ensuring Client response times are adhered to.
• Running regular product training to the team to ensure knowledge is up to date.
• Support the team in regard to sharing of information, industry knowledge, pricing of promotions and marketing strategies, in order to close sales.
• Overseeing pipeline and management of the CRM system in making sure leads are being handled on time and appropriately by the team members.
• Evaluate performance by analysing data and metrics.
• Overseeing sales techniques, use of emails, phone calls and appropriate use of proposals.
• Ensure the correct lead distribution within the team and that the team structure is appropriate to reach daily targets and results.
• Implement and review policies, procedures and process in Business development, concierge & renewal division in line with established strategies.
• Maintain sales, concierge, renewal staff by recruiting, selecting, orienting and training employees.
• Work with internal teams on behalf of clients to ensure the highest level of customer service

Salary:
AED 30,000 to 40,000 per month inclusive of fixed allowances.

Requirements

Education
• Bachelor’s Degree or equivalent
• Master’s Degree is desirable

Experience
• 8+ year’s demonstrably successful experience in sales with 2-3 years’ experience in company formation and business set-up

Language Skills
• Fluency in English with Arabic being an advantage but not essential

Core Leadership Competencies
• Working together: Achieving results by working successfully across the organisation.
• Striving for success: Taking accountability for your own and others performance and driving execution to achieve results.
• Building for tomorrow: Achieving profitable and sustainable growth.
• Leading others: Motivating, energising and engaging others for success.
• Driving performance: Driving team and company results by getting the best from others.
• Developing Others: Focus on continuous learning in your team and organisation.

About the Company

KERSHAW LEONARD "WE CHANGE PEOPLES LIVES"

Who we are:

Founded in September 1999 The Kershaw Leonard Group was based upon professional recruitment practices laid down by the UK Institute of Employment Consultants whose values are still at the core of our success today.

Inherently we believe that recruitment is a people business not a CV processing business and as such we take time and care to make sure we understand the needs of both our Clients and our Candidates.

Such attention to the care side of our business together with the sheer length of time we have been established has given us a unique position. We regularly attract top class candidates who only want to work with Kershaw Leonard as they trust our confidentiality and professionalism. Similarly, more than 75% of the clients we work with come back for more when they have a new position to fill.

What we do:

Kershaw Leonard Group places exceptional talent on a Global scale. Our winning strategy is to partner very closely with a small number of clients so we can really understand their objectives, needs and aspirations in a way that allows us to intuitively know the kind of cultural fit they are looking for when the time comes for them to recruit new talent. Then once that talent is on board and part of the client’s team, to assist wherever is needed to improve performance and leadership skills

Why Us:

The Kershaw Leonard Group is more than just a recruitment agency. In addition to KL Recruitment, KL Consulting offers a vast spectrum of skills from our experienced behavioural psychologist and consultants with almost two decades of HR Director level experience in the region.