Head of Talent Acquisition


Abu Dhabi, UAE

Ref: GP222-3132

Job description / Role

Employment: Full Time

Client Director, Talent Acquisition, Sales, Recruitment
Head of Talent Acquisition – RPO

Abu Dhabi, GCC – Full time

Join a company that puts people at the heart of what it does.

Welcome to Hays

At Hays, we believe in being long-term partners to our people as well as our customers. Together, we will work for your tomorrow, and the possibilities are endless. With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce solutions. But joining Hays isn’t just about being part of a global business leader; here your energy and dedication is always met by reward and celebration. Hays offers clear progression pathways.

Your new role

As a Head of Talent Acquisition, you’re empowered to have a strategic level working partnership with the clients at a Senior level to deliver the contracted service. With access to market-leading tools and resources, and by working with diverse high calibre customers, you’ll be encouraged to continuously seek new and better solutions in:

- Accountable for overall delivery of service to the client
- Accountable for design and delivery of service delivery account plan in line with client, sector and SD overall
- Accountable for financial management including P&L, forecasting, contract changes and cost base to deliver/exceed budgeted profit
- Accountable for delivery of continuous improvement and innovation to the client
- Accountable for stakeholder engagement and facilitation as per contact plan of introductions for new sales opportunities – core stakeholders client sponsor, procurement director, HR director, senior BPs, Heads of business, C level potential
- Accountable for management of formal client management – monthly meetings with core stakeholders to ensure SLA and contract commitments are delivered. Responsible for input to quarterly and annual
- Responsible for identification of sales opportunities (spotting business or when clients come with an opportunity) to maximise revenue and profit through current business or introduction of new products.
- Contributing to Relationship Management overall strategy
- 2nd line escalation resolution for client
- Negotiation with clients regarding contractual terms and conditions
- Direct and indirect management of a team within client facing to deliver the contracted service.
- Management of direct reports, Performance and Career Trackers, development and training and coaching


What you’ll need to succeed

Here, thinking out of the box and a growth mindset are essential. It’s not just about who you are, but who you want to become.

- Proven experience of operating at a senior level within a client services environment including board level exposure
- Contractual negotiations including commercial, contract and employment legislation
- Budgetary management
- Outstanding interpersonal skills
- Demonstrated ability to build successful long-term partnerships
- Proactive and with passion to succeed, you take initiative
- Ability to work effectively under strict deadlines and a fast-paced environment

What you’ll get in return

Believing that personal growth leads to professional progression, you will feel heard, valued and assured that we care about your wellbeing, in an inclusive environment where you can be yourself. This will enable you to reach your full potential, broadening your ability to make a positive impact on the world of work and leading to your own personal success.

What you need to do now

Do you want to go further in your career than you believe possible? This is the place to be. Joining Hays means joining a business that’s going places.

About the Company

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years’ success under our belts and a workforce of 10,000+ people across 32 countries, we’ve evolved to put our customers at the heart of everything we do.

So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow.

Offering an unrivalled suite of recruitment and workplace solutions, whether you’re looking for what’s next in your career, or have a gap to fill, we’ll help you get where you want to go.

You can rely on us to deliver today and help you plan for tomorrow.

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