Holiday Homes Manager

Job description / Role

This is an exciting opportunity for an ambitious individual to set up our short-term business. We are looking for candidate who can drive and innovate on service and standards for our guests as well as being responsible for all aspects of operations.

Responsibilities:
• Multi-platform listings: listing creation and advertising through multiple booking channels to offer the highest exposure available, including Airbnb and booking.com
• Calendar management: managing calendars on a day-to-day basis to avoid over-bookings and cancellation penalties
• Pricing strategies: setting competitive market rental rates and discounting rates as required to maximise rental occupancy
• Social media marketing: As required to increase bookings and revenue
• Guest screening + communications: responding to all reservation inquiries and requests, processing reservations, managing cancellations, handling any disputes and dealing with customer complaints, and payment issues
• Check-in/Check-out: Managing guests check-in and check-out
• Maintenance: regular inspection of the properties for damage or wear and acting as on-call throughout the guest's stay for any property issues. Arranging contractors for any property maintenance issues
• Housekeeping: Scheduling and managing cleaning and laundry services and restocking necessary household items
• Basic Accounts: providing monthly and annual reports, monitoring income payments from the platforms.
• Property management: handling refurbishment processes; interior design, buying furniture, decorating, photographing and adding to platforms

Requirements

• Minimum 1 year experience in real estate / short-term lettings environment.
• Proven ability to comply with operational policies and procedures, and understanding of property management codes, rules, and regulations
• Self-starter who can take ownership of the portfolio and identify opportunities for innovation and improvements
• Multi-tasker who can work to tight deadlines and produce high-quality work, under pressure
• Strong interpersonal skills and detail-oriented
• Must be able to read, write, and speak fluent English
• Highly proficient in Microsoft Office

About the Company

Funda Real Estate is leading the industry with professional excellence. We have a passion for superior customer service and specializes in luxury real estate and investments in Dubai, UAE. All our agents are specialized in their respective areas to make sure they can serve you in the best possible way in the diverse and fast growing real estate market in Dubai. And at Funda, we pride ourselves to have build a strong brand and portfolio which you can see in our property section or social media. Get in touch with us and let us find your new home.