Job description / Role
Transguard Workforce Solutions is now looking to hire a Hospitality manager for an iconic leisure & entertainment venue in Abu Dhabi. The job holder will be responsible for managing the day to day operations of the venue hospitality team, ensuring a high level of customer service and satisfaction. The position will be accountable for ensuring that the team delivers a high level of customer experience to all visitors by training the team on Venue keys points, payment options, activities, locations ,special events and all other related customer inquiries.
The role will cover several customer touch points across the venue such as Front of house, Ticketing, Cloakroom and venue tour facilitators.
The main responsibilities include,
• Assume responsibility of budgeting and tracking expenses and provide weekly and monthly reports to the upper management.
• Responsible for identifying the training needs for the team and implementing trainings and workshops across the team.
• Accountable for the seamless delivery of the services, management of staff shifts and absenteeism.
• Responsible for addressing and escalating any incidents which must be addressed to the venue management
• On the ground supervision as well as managerial attendance to meetings with venue Visitor Operations team.
• Organizes weekly meeting with venue Visitor Operations team
• Ensures that all instructions given by Visitor Operations are cascaded down to the team.
The ideal candidate will have,
• Minimum 5 years of hospitality experience with relevant managerial experience in Leisure & entertainment facility or museum.
• Good understanding of Complex inbound / out bound phone and email systems, Recording systems, Ticketing systems and POS.
• Experience in organizing and managing Video / microphone tours
• Excellent communication skills, proficiency in French would be an advantage.
Although not mandatory, a genuine interest and knowledge in Art and Culture would be an advantage.
About the Company
Transguard Workforce Solutions delivers Professional Contract Staffing (also known as Employee Outsourcing) within the UAE.
Our Workforce Solutions include:
• Delivering Sourcing and Recruitment Solutions for Clients in need of identifying Contract or temporary Staff.
• Providing a complete end to end Staffing Solution which includes Visa Sponsorship, HR Management, Employee Welfare & Payroll Services.
• Transitioning Contract Staff from other staffing providers to Transguard while remaining compliant with UAE Labour and Immigration Laws.
Transguard Workforce Solutions currently employ over 2000+ Staff from over 70 different nationalities. Across the Group, we payroll over 70,000 employees monthly.
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