Hostess

Job description / Role

What is in it for you :
- An opportunity to be with world's preferred Hospitality Company.
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies and the opportunity to earn qualifications while you work.
- Opportunity to develop your talent and grow within your property and across the world.
- Chance to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:
- Provide a warm and friendly welcome, leading guests and seating them at their table.
- Take telephone bookings and maintain a clear and organized reservations system.
- Maintain cleanliness of hostess station and surrounding areas, as well as of all menus.
- Perform all opening, closing and side duties and fill out the required checklists.
- Must have strong F&B and menu knowledge in order to describe the dishes and advice our guests accordingly through actively studying the menus and taking part in trainings.
- Carry out any other duties as and when assigned by the Outlet Leader/Management of the Hotel.
- To assist the Outlet Leader in liaising with other departments such as Housekeeping, Stewarding and Engineering to ensure a high standard of cleanliness and maintenance is maintained at all times.
- Maintain the ALL SAFE standards throughout the department and ensure all safety and hygiene procedures are strictly followed.
- Maintain complete knowledge of all F&B services, outlets and other hotel services in order to advise all guests accordingly.

Requirements

Your experience and skills include:
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Should have min. 1 year experience as a Hostess for a reputed Hotel/Restaurant.
- Should have a strong F&B Product Knowledge.
- Strong interpersonal and problem solving abilities.
- Ability to work well under pressure in a fast paced environment.
- Ability to work cohesively and collaboratively as part of a team.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.