Housekeeping Attendant

Job description / Role

MAIN DUTIES:

Administration:

- Collect floor keys against signature and room report from the housekeeping office and return them at the end of the shift.
- Fill out the housekeeping attendant report correctly, showing the room status and item cleaned. (including do not service and service refusal)
- Report lost & found items as soon as found in the guest rooms /public areas.

Financial and Revenue Responsibilities

- Controls the usage of guest amenities, cleaning chemicals, vacuum cleaners and linen ensuring that there is no misuse, wastage.

Training and Human Resources:

- Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
- Treat complaints of harassment and discrimination promptly and confidentially.
- Treat customers and colleagues from all cultural groups with respect and sensitivity.
- Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Guest Service Responsibilities:

- To attend to guests requests courteously and promptly in the course of duty.
- To ensure that all guests enjoy their stay being offered the finest personal service.
- To escort the guests rather than pointing out directions.
- To report any guest comment or complaint
- To respect the privacy of the guests and the confidentiality of the information

Main responsibilities:

- Clean each room assigned thoroughly, making the necessary arrangement in guest rooms and replenishing linen and guest supplies.
- Inspect all facilities, furniture and fixtures and report any damage to the supervisor for action and follow up.
- To do special general cleaning in guest rooms as per housekeeping schedule and occupancy level.
- To clean exit stair cases and pantries on the floor level assigned.
- To clean and store all the equipment in its proper place.
- To restock the trolley for the next day.
- To clean all back of house areas and toilets, lockers and offices as per standard set by the hotel.

Requirements

Miscellaneous:

- To report for duty punctually wearing the correct uniform and name tag.
- To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
- To maintain good working relationships with your colleagues and all other departments.
- To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
- To attend training and meetings as and when required
- All Heartists are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
- All Heartists may be assigned to other duties in the hotel as and when required by business levels.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.