Job description / Role
Summary of Administration
The role involves assisting the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
Key responsibilities include:
- Assisting in the preparation and updating of the Housekeeping Departmental Operations Manual.
- Conducting regular communications meetings, ensuring that departmental briefings and meetings are effectively carried out in the absence of the Housekeeping Manager.
- Updating the Communications Log Books.
- Preparing monthly activity reports.
- Maintaining equipment maintenance reports and records.
Customer Service
The role involves:
- Ensuring that the Housekeeping Team Leaders and Housekeeping Hosts deliver the brand promise and provide exceptional guest service at all times.
- Ensuring that Housekeeping Team Leaders and Housekeeping Hosts also provide excellent service to internal customers as appropriate.
- Responding to all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
- Fostering positive guest and colleague interactions with good working relationships.
Operational
The role involves:
- Maintaining an inventory of guest supplies, cleaning supplies, printing and stationery for the rooms, linen, etc. and reporting to the Housekeeping Manager.
- Assisting the Housekeeping Manager in requisitioning supplies as required for Housekeeping.
- Conducting inventory-taking of supplies and operating equipment as required by the Finance Department.
- Reporting any pest-control issues to the Housekeeping Manager.
- Conducting regular inspections of rooms, ensuring standards of cleanliness are maintained at all times.
- Ensuring no defect or dirty rooms are sold to a guest.
- Ensuring the proper handling and control of lost and found items.
- Conducting frequent and thorough inspections of guest rooms and Rooms areas in general, together with the Front Office Assistant Manager and/or Housekeeping Manager.
- Ensuring all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.
- Working closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.
- Ensuring all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- Ensuring that all Touches of Hyatt and the Rooms Top 20 have been implemented.
- Responding to the results of the Consumer Audit and ensuring that the relevant changes are implemented.
- Working closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Ensuring Housekeeping Team Leaders and Housekeeping Hosts work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".
- Ensuring the daily operation runs smoothly.
Requirements
Qualifications
The ideal candidate will have:
- Minimum 2 years' work experience as Team Leader - Housekeeping or 1 year as Housekeeping Executive.
- Ideally, a relevant degree or diploma in Hospitality or Tourism management.
- Good problem-solving, administrative and interpersonal skills, communication and customer relations skills are necessary.
About the Company
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.