Housekeeping Manager

Job description / Role

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Kids' Club.

Job Description

- Assist in the administration and management of the Laundry and Housekeeping operation.
- Ensure the highest levels of guest service through the application of all our hotels and its Core standards and standard operating policies.
- Conduct regular inspections of guest rooms.
- Responsible to train supervisors and fulfill training role in the absence of the trainer.
- Handle guest complaints and follow through on required actions.
- Manages supervisors and ensures productive, proactive work ethic is maintained and illustrated to staff at all times.
- Conducts all VIP room inspections, prior to inspection by Rooms Division Director/Executive Housekeeper.
- Involvement in special projects associated within the housekeeping and laundry scope of responsibilities.
- Ensure lost and found procedures are followed through accurately and consistently.
- Maintain a close working relationship with the Engineering and Front Office departments.
- Ensure the highest standards of cleanliness, maintenance and safety are achieved in the department and throughout the hotel.
- Ensure a progressive environment is created and maintained that affords employees the opportunities for job fulfillment within our hotels.
- Assist in maximizing hotel profitability by properly managing expenses, labor and other material resources.
- To be health & safety conscious and actively involved in maintaining a safe work environment.
- Organizes and ensures accuracy of regular inventories and analysis of losses.
- To assist in scheduling & planning of departmental rosters, departmental orientation colleagues and training schedules.
- Understands and is aware of all fire and safety procedures as well as occupational health and safety.
- To spot-check staff areas for cleanliness.
- Must be able to work well under pressure in a fast paced and constantly changing environment.
- Highly organized, career and result oriented with the ability to be flexible with hours, days of assignment and additional duties.
- In the absence of the Executive Housekeeper, act as liaison for all external contractors, auditing their services regularly and ensuring their standards meet FHR standards.
- Other duties as assigned by the Rooms Division Director/ Executive Housekeeper.

Requirements

Qualifications

- Fluency in English (verbal & written) essential.
- Minimum 3 years of experience in a managerial capacity in a hotel environment.
- Minimum 5 years of experience in Hotel Housekeeping or Laundry department.
- Proven training skills.
- Computer literacy a must, with a strong knowledge of Word, Excel and Outlook.
- Experience with Hotel PMS, Opera desirable.
- Must be proactive with a meticulous eye for detail.
- Strong organizational, managerial and communication skills.
- Dynamic, energetic, creative and thrives under pressure.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.