Housekeeping Manager

Job description / Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

- To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction.
- To ensure a proper coverage and supervision of the Housekeeping sections at all times.
- To set performance targets for all associates and constantly monitor and increase staff productivity.
- To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
- To ensure the strict control of room keys and section keys.
- To implement and follow up daily check lists.
- To respect schedules, terms and deadlines as agreed with the Management.
- To ensure that all team members are aware of the outlet timings and promote the internal activities and events.
- To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
- To conduct a daily line up briefing with the Housekeeping supervisors to recapitulate tasks and activity.
- To share daily activity highlights with the Executive Housekeeper, including internal and external guest opportunities.
- To assist the Executive Housekeeper in fulfilling administrative responsibilities and monitoring activities. To replace her whenever needed.
- To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.
- To be an ambassador of the Housekeeping and of the hotel, in and outside the work place.
- To ensure that all guests enjoy their stay being offered the finest personal service.
- To escort the guests rather than pointing out directions.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To act as a representative of the Management when dealing with guest complaints or if a member of the Housekeeping team is facing difficulties that she/ he cannot solve on her/ his own.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To call the Executive Housekeeper or the DOR for advice in serious cases or if an approval is required.
- To be fully aware of and to report all guest comments or complaints.
- To ensure that Guest History records are accurately followed-up.
- To ensure a proper use of the telephone etiquette as per Sofitel standards.
- To interview potential candidates and to assist in new employees integration in liaison with the HR Department.
- To create an atmosphere of high morale and a happy working relationship among the staff

Requirements

Qualifications

- More than 5 years of experience in Hotel Industry and preferably from Luxury Background
- Warm and caring personality; previous Housekeeping Manager experience in luxury hotel is an asset
- Ability to anticipate and focus attention on guest needs, being professional and welcoming
- Excellent organizational skills and time management
- Technologically savvy - can learn and use new systems quickly
- Ability to accurately and efficiently prepare requested reports
- Exceptional verbal and written English skills

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.