Housekeeping Manager

Job description / Role

Company Description

Contemporary, modern and elegant 5-star accommodation, the Mövenpick Hotel Jumeirah Lakes Towers is based in one of the most dynamic locations in Dubai - Jumeirah Lakes Towers.

Just off the famous Sheikh Zayed Road, the 168-room hotel is close to Dubai's thriving key business districts and commercial free zones, minutes away from the city's most iconic attractions and walking distance to Dubai Metro.

Overlooking tranquil lakes and the striking Dubai Marina skyline, the hotel offers its guests 3 dining and entertainment options, 7 meeting rooms, an outdoor pool and spa. Mövenpick Jumeirah Lakes Towers is highly convenient for business activities or leisure as suited for exploring one of the most exciting cities in the world.

Job Description

- Assist in the administration and management of the Housekeeping operation.
- Ensure the highest levels of guest service through the application of all our hotels and its Core standards and standard operating policies.
- Conduct regular inspections of guest rooms and residence public areas.
- Responsible to train supervisors and fulfill training role in the absence of the trainer.
- Handle guest complaints and follow through on required actions.
- Manages supervisors and ensures productive, proactive work ethic is maintained and illustrated to staff at all times.
- Conducts all room inspections, prior to inspection by Rooms Division Manager.
- Involvement in special projects associated within the housekeeping scope of responsibilities.
- Ensure lost and found procedures are followed through accurately and consistently.
- Maintain a close working relationship with the Engineering and Front Office departments.
- Ensure the highest standards of cleanliness, maintenance and safety are achieved in the department and throughout the hotel.
- Ensure a progressive environment is created and maintained that affords employees the opportunities for job fulfillment within our hotels.
- Assist in maximizing hotel profitability by properly managing expenses, labor and other material resources.
- To be health & safety conscious and actively involved in maintaining a safe work environment.
- Organizes and ensures accuracy of regular inventories and analysis of losses.
- To assist in scheduling & planning of departmental rosters, departmental orientation colleagues and training schedules.
- Understands and is aware of all fire and safety procedures as well as occupational health and safety.
- To spot-check staff areas for cleanliness.
- Must be able to work well under pressure in a fast paced and constantly changing environment.
- Highly organized, career and result oriented with the ability to be flexible with hours, days of assignment and additional duties.
- Liaise for all external contractors, auditing their services regularly and ensuring their standards meet Movenpick Hotel standards.
- Other duties as assigned by the Rooms Division Manager.
- Manage Movenpick Services and ensure all the requests of residents are handled in a timely and efficient manner.
- Ensure measures and initiate are taken to meet Movenpick Services targets.

Requirements

Qualifications

- Fluency in English (verbal & written) essential.
- Minimum 3 years of experience in a supervisory capacity in a hotel environment.
- Minimum 5 years of experience in Hotel Housekeeping department.
- Proven training skills.
- Computer literacy a must, with a strong knowledge of Word, Excel and Outlook.
- Experience with Hotel PMS, Opera desirable.
- Must be proactive with a meticulous eye for detail.
- Strong organizational, supervisory and communication skills.
- Dynamic, energetic, creative and thrives under pressure.

Additional Information

Visa Requirements:

Please note that you must be eligible to live and work in Dubai.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.