Housekeeping Order Taker

Job description / Role

Company Description

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Key Features:

Stunning Waterfront Setting:

Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.

Luxurious Accommodations:

Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.

World-Class Dining:

Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.

State-of-the-Art Facilities:

Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.

Exceptional Service:

At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.

Job Description

MAIN DUTIES AND RESPONSIBILITIES:

Responsibilities:
• Attend to and handle all guest requests for internal services according to hotel standards.
• Answer calls, wake-up calls, and messages with proper telephone etiquette.
• Ensure guests enjoy their stay by providing excellent personal service.
• Respect guest privacy and maintain confidentiality of information.
• Report any guest comments or complaints.
• Set up inventory and monitor supplies as per guest requests.
• Update availability of items in the Property Management System (PMS).
• Follow emergency and security procedures.
• Fulfill administrative tasks and assist with housekeeping office coordination.
• Follow key handling procedures.
• Read and update logbooks.
• Update guest history in the PMS.
• Maintain cleanliness and organization of equipment and work areas.
• Complete special projects as assigned.
• Attend daily line-up briefings with the housekeeping team.
• Coordinate with other departments as needed.
• Inform department heads of any delays or unresolved matters.

Requirements

Qualifications:
• Knowledge of Housekeeping Department operational standards, policies, and procedures.

Additional Information:
• Competitive salary and compensation.
• Training and development opportunities.
• Career advancement within the Rixos Hotels group.
• Comprehensive health insurance coverage.
• Employee recognition programs.
• Policies promoting work-life balance.
• Provision of uniforms or dress code guidelines.
• Participation in social events and team-building activities.
• Transportation services.
• Employee wellness programs.

This summary provides an overview of the job responsibilities, qualifications, and additional benefits offered for the position at Rixos Marina Abu Dhabi.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.